Zafify is Hiring Customer Support Specialists

About Zafify

Zafify is hiring a Customer Support Specialist for its 2025 Work from Home team in India. As a leading global provider of digital support solutions, Zafify is transforming how brands engage with their customers. This fully remote opportunity allows Indian talent to support global customers using the latest helpdesk technologies like Zendesk, Intercom, and Freshdesk.

This role is open to freshers, career restarters, and experienced professionals who are passionate about delivering a great customer experience remotely.

Job Snapshot

Position	Customer Support Specialist
Location	Remote (India)
Experience	Freshers & Experienced
Education	Graduate (Any stream)
Age	18+ years (No upper limit)
Tools	Zendesk, Freshdesk, Intercom
Salary Estimate	₹3.45 LPA (approx.)

Why Join Zafify Work from Home Support Team

100% Remote Work in India – Work from the comfort of your home, no relocation required.
Freshers & Career Restarters Welcome – Open to graduates from any field.
Modern Tools – Gain experience with Zendesk, Freshdesk, Intercom, HelpScout, and more.
Customer-First Culture – Be part of a global team that values empathy, quality, and impact.
Competitive Salary – Around ₹3.45 LPA (Glassdoor estimate; may vary).
Career Growth – Upskill while working and grow into leadership or product roles.

Responsibilities

Handle customer queries via chat, email, and helpdesk platforms.
Diagnose and troubleshoot product issues.
Document support interactions and update the knowledge base.
Communicate user feedback to product teams.
Maintain a professional and empathetic tone in all communications.

Key Skills and Qualifications

Excellent English communication skills – verbal and written.
Familiarity with SaaS tools or technical support experience is a plus.
Ability to manage multiple tasks and meet response time SLAs.
Quick learner with a collaborative, team-first mindset.

Selection Process

Shortlisting based on resume and eligibility.
Online assessment and virtual interview round.
Final selection via email or phone communication.

How to Apply

Update your resume with relevant support or communication skills.
Be sure to highlight remote work or customer support experience if applicable.
Wait for the countdown below to activate the application button.
Click “Apply Now” to be redirected to the official job application form.

Note: Zafify does not charge any application fees. Always apply through official links only.

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Disclaimer: This job post is based on official information available on LinkedIn. RojgarAI.com is not involved in the recruitment process. Report any suspicious activity directly to the hiring company.

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