Xometry (NASDAQ: XMTR) is a leading AI-powered marketplace for on-demand manufacturing, helping innovative minds connect with global manufacturers. We are now hiring Customer Support Coordinators to ensure our partners and clients receive the best service possible.
If you’re detail-oriented, passionate about customer experience, and want to make good things happen in a global remote-first company — this role is perfect for you!
Job Overview
| Position | Customer Support Coordinator |
|---|---|
| Company | Xometry |
| Work Type | Remote (India) |
| Shift Hours | 8:30 AM – 5:00 PM PT |
| Holiday Calendar | U.S. Holidays |
| Language Requirement | English – Fluent (C1) |
| Preferred Background | Manufacturing / Technology |
Who Can Apply?
- Professionals with a passion for customer experience
- Fast learners and multitaskers in remote work environments
- Fresh graduates with fluent English and problem-solving skills
- People with a service-first mindset, ready to work U.S. hours
Key Responsibilities
- Monitor service interactions and flag at-risk communications
- Coordinate with internal teams to solve customer concerns quickly
- Track support patterns and trends for performance insights
- Escalate high-risk issues to prevent dissatisfaction or churn
- Support cross-team initiatives for proactive resolution
- Provide feedback and coaching to peers on customer service quality
Skills & Qualifications
- Strong multitasking and attention to detail
- Excellent English communication (written & spoken)
- Customer service experience and escalation handling
- Ability to collaborate with cross-functional teams
- Bonus: Familiarity with manufacturing or tech companies
What You Get
- Work-from-home opportunity with a leading U.S. company
- Grow your skills in a tech-enabled global platform
- Learn from a seasoned, diverse support team
- Room to shift into strategic or operational roles over time
How to Apply
- Click the Apply Now button below
- Upload your resume and answer a few quick questions
- Watch for a response from Xometry’s global hiring team
Note: Xometry does not request fees during hiring. Always apply via verified job links only.
Disclaimer: RojgarAI.com is an independent job board and is not affiliated with Xometry. We only post verified remote jobs to help Indian job seekers find real global opportunities.
Stay updated via WhatsApp
Join us on Telegram for updates
