Work From Home Collections Specialist Job 2025 – International Voice Process (Delhi, Delhi NCR & Mumbai Only)
Short Information: A leading global process outsourcing organisation is hiring Collections Specialists for work-from-home international voice operations. This role is ideal for candidates with strong communication skills and experience in international collections. Freshers looking to start a career in international calling may also apply if they meet communication standards. Delhi, Delhi NCR & Mumbai candidates are eligible for this position.
This role involves handling US outbound voice collections, assisting customers with payment-related conversations, and maintaining professional communication across calls. The job offers a stable career path, performance-based incentives, and virtual onboarding.
Table of Contents
Job Overview
| Position | Collections Specialist – International Voice |
|---|---|
| Mode | Work From Home (Delhi, Delhi NCR & Mumbai Only) |
| Experience | International calling experience preferred; Job for Freshers with excellent communication |
| Work Type | Full-time |
| Industry | BPO / International Voice Collections |
| Interview Type | Virtual |
About the Role – Collections Specialist
Selected candidates will manage US outbound voice-based collection calls. The position requires confident communication, customer handling skills, and the ability to follow compliance guidelines while connecting with customers. You will work in coordination with team leaders and support staff to achieve monthly targets and deliver smooth call operations.
Key Responsibilities
- Handle outbound international voice collection calls for US customers
- Communicate payment information, resolve billing-related queries, and follow collection protocols
- Maintain call accuracy, compliance standards, and quality benchmarks
- Manage daily call targets and document call outcomes
- Coordinate with internal teams for escalations and process updates
- Ensure professionalism and accuracy across all interactions
- Maintain a stable work environment during work-from-home operations
Job Details
- Process: International Voice Collections
- Location: Only Delhi, Delhi NCR & Mumbai candidates eligible
- Work Setup: Desktop system provided
- Internet Requirement: Minimum 100 Mbps home Wi-Fi
- Shift: Rotational US shifts
- Shift Duration: 10 hours (9 hours active login with camera on)
- Working Days: 5 days work week
- Hiring Mode: Virtual interviews
Salary & Benefits
- Salary up to ₹40,000 per month (approx. ₹36,920 in-hand)
- Option: ₹35,000 gross plus Wi-Fi allowance
- Monthly incentives up to ₹60,000
- Work-from-home comfort with company-provided device
- Performance-based growth and internal promotions
Eligibility Criteria
- Delhi, Delhi NCR & Mumbai candidates only
- Minimum of one international voice process experience preferred
- Job for Freshers with excellent English communication
- Strong communication and customer-handling skills
- No employment gap above six months
- Ability to work rotational US shifts
- Stable internet connection and quiet workspace
- Comfortable working on camera during login hours
Skills Preferred
- Confidence in handling international voice calls
- Ability to explain payment and billing information clearly
- Multitasking and time management
- Problem-solving ability with customer-first mindset
- Adaptability and discipline for work-from-home roles
Career Growth & Advantages
- Steady career in international collections
- Opportunities to move into quality, training, and team leadership roles
- Exposure to US customer handling
- Skill development in communication, negotiation, and compliance processes
How to Apply
Candidates from Delhi, Delhi NCR & Mumbai Only can apply through the official recruitment link or authorized job portal.
Submit your updated resume and ensure all details are accurate.
Do not share personal or financial information outside official communication channels.
| Action / Description | Link |
|---|---|
| Apply Online | Click Here |
| For More Job Updates (WhatsApp Channel) | Join Here |
| Telegram Updates | Join Here |
Job Highlights – Quick Summary
- Role: Collections Specialist – International Voice
- Work Mode: Remote (Delhi, Delhi NCR & Mumbai only)
- Industry: International Outbound Collections
- Experience: International voice preferred; Job for Freshers with strong communication
- Hiring: Virtual
Disclaimer
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