Triple is Hiring Remote Customer Service Specialist | Work From Home – Night Shift (US Hours)

Job Overview

Triple is seeking experienced Customer Service Specialists to join its growing remote team. If you’re ready to support top-tier clients from North America and work with a high-performance, globally distributed team—this job is for you.

Job Summary

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email with professionalism and empathy.
• Log detailed customer interactions in the CRM and track resolution timelines.
• Provide accurate information and first-contact resolutions wherever possible.
• Coordinate with internal teams to escalate and solve customer issues efficiently.
• Maintain quality, compliance, and service metrics across all interactions.

Qualifications

• 1+ year of experience in customer service or call center environments.
• Excellent English communication skills—both spoken and written.
• Tech-savvy and experienced in CRM software (e.g., Zendesk, Freshdesk).
• Ability to work independently, under pressure, and on rotating US shifts.
• Strong problem-solving and conflict resolution abilities.

Preferred

• Prior work-from-home or remote customer service experience.
• Experience dealing with US-based clients or customers.
• Familiarity with ticketing systems and escalation procedures.

System Requirements

• Windows laptop with minimum i5 (8th gen) and 8GB RAM.
• Webcam + noise-canceling headset.
• Stable internet connection (Minimum 100 Mbps).
• Quiet, well-lit workspace with power backup preferred.

How to Apply (Steps)

1. Click on the official job link below.
2. Fill in your personal and contact information.
3. Upload your resume and submit the form.
4. Wait for a recruiter to reach out if shortlisted.
5. Follow interview and onboarding instructions provided by Triple.

Disclaimer: This job post is shared by RojgarAI.com for awareness and educational purposes. Please apply through the official link provided above.