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About Pearson & Quality & Training Coordinator Role 2025
Pearson VUE is a global leader in computer-based testing across sectors like IT, academics, and government. With operations in 180+ countries, Pearson VUE supports millions of candidates each year, helping them prove their skills through secure testing environments.
The Quality & Training Coordinator 2025 role is ideal for individuals who thrive in hybrid environments and enjoy coaching, documentation, and operational excellence in customer service domains.
Job Snapshot
| Position | Quality & Training Coordinator Role |
|---|---|
| Company | Pearson VUE |
| Location | India (Hybrid) |
| Employment Type | Full-Time |
Why Join Pearson
- Be part of a mission-driven global education company.
- Hybrid work flexibility with international collaboration.
- Opportunities to innovate in customer success and training domains.
- Diverse and inclusive workplace recognized globally.
Key Responsibilities
- Conduct onboarding and refresher trainings for call center agents and support staff.
- Create and update learning resources, client guides, and internal documentation.
- Monitor calls, chats, emails, and OnVUE interactions to ensure quality delivery.
- Provide coaching and feedback to staff to improve service performance.
- Collaborate with stakeholders to ensure consistency in training and quality standards.
Eligibility Criteria
- High School Diploma required; Bachelor’s degree preferred.
- Minimum 3 years of customer service experience.
- Experience in training, teaching, or coaching strongly preferred.
- Excellent written and verbal communication skills.
- Familiarity with Microsoft Office Suite and virtual collaboration tools.
- Detail-oriented with strong problem-solving skills.
How to Apply for Pearson Quality & Training Coordinator Job 2025
- Wait for the countdown to finish and click the “Apply Now” button below.
- Complete your application on the Pearson careers page.
- Follow up via email if you require accessibility accommodations.
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Disclaimer: This post is based on publicly available info from Pearson Careers. RojgarAI is not affiliated with Pearson hiring.
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