Subject Matter Expert at Revolut (Remote, India)

Location: Remote, India
Company: Revolut
Role Type: Full-time

About Revolut

Revolut is a global financial super app redefining how people interact with money. With over 60 million customers and a suite of powerful financial products, Revolut enables users to spend, save, invest, exchange, and more—seamlessly and securely.

With 10,000+ employees working across offices and remote roles, Revolut is driven by a mission to bring freedom and control to the world’s finances. The company is recognized as a certified Great Place to Work™, known for its fast growth, innovation, and inclusive culture.

As a Subject Matter Expert at Revolut, you’ll help shape the customer experience by bridging operations, training, knowledge sharing, and problem-solving across teams.

Eligibility Criteria

• Fluency in English
• Experience in customer support (preferably fintech/product environment)
• Familiarity with platforms like Confluence, Zendesk
• Strong communication and cross-functional collaboration skills
• Proactive mindset and high attention to detail

Key Skills Required

• Customer Support Expertise
• Knowledge Management
• Documentation & Process Optimization
• Root Cause Analysis (RCA)
• Training Coordination
• Empathy & Problem Solving

Roles & Responsibilities

In this Subject Matter Expert at Revolut role, you will drive product understanding, frontline enablement, and customer-focused improvement.

• Create and manage knowledge base content for India-specific products
• Ensure accurate product info for front-line support teams
• Update training materials and coordinate sessions with training teams
• Drive internal FAQs, support docs, and communication workflows
• Work with product owners on bugs, queries, and feature configurations
• Analyze customer feedback and lead RCA to identify root issues
• Collaborate with Complaints and Research teams to improve CX
• Liaise with Nodal Officer via RCA summaries and improvement proposals

How to Apply

This is your chance to become a Subject Matter Expert at Revolut and join a global fintech revolution.

Apply Now

Want similar roles? Explore more remote job openings or check out our guide on becoming a Subject Matter Expert.