If you are thinking about a new work-from-home opportunity, you are in the right place. Today, it can be tough to find real remote jobs. We know this, which is why RojgarAI is sharing a new job that caught our eye. We will go over everything, including the skills needed, who can apply, the pay, and how to apply step by step. We promise this will be worth your time, so stay with us until the end and don’t miss out!
Contents
- Job Snapshot
- About ShipBob
- About the Role of Merchant Care Specialist
- Key Responsibilities of Merchant Care Specialist
- Required Qualifications
- What You’ll Get
- How to Apply
- FAQs
Merchant Care Specialist – Job Snapshot
| Category | Details |
|---|---|
| Company | ShipBob |
| Job Role | Merchant Care Specialist |
| Job Type | Full-time (Remote) |
| Location | Anywhere in India |
| Shift | Night Shift / US Time Zone |
| Experience | Min. 1 Year (Customer Support) |
| Salary | Competitive – Based on Experience |
About ShipBob
ShipBob is one of the fastest-growing logistics companies in the world, providing technology-driven order fulfillment services to direct-to-consumer e-commerce brands. Founded in 2014, ShipBob started with a vision to simplify logistics for small and mid-sized businesses. Over time, it has evolved into a global platform with hundreds of employees, a rapidly scaling customer base, and numerous fulfillment centers across North America, Europe, and Asia.
The company empowers brands to provide fast, affordable shipping and seamless post-purchase experiences. ShipBob’s proprietary software integrates with major e-commerce platforms like Shopify, WooCommerce, BigCommerce, and Amazon, enabling real-time inventory tracking, order management, and detailed analytics for merchants.
About the Role of Merchant Care Specialist
The Merchant Care Specialist plays a key role in supporting ShipBob’s customers—online sellers and brand owners—by providing timely, high-quality assistance related to order processing, inventory management, and logistics operations. As a frontline representative, you’ll be responsible for understanding customer queries, resolving issues, and acting as a communication bridge between merchants and internal teams.
This is a full-time, remote position for candidates based in India, and it requires flexibility to work in night shifts to align with US-based clients. You’ll collaborate closely with global teams, giving you international exposure and the opportunity to grow within a dynamic startup environment.
Key Responsibilities
- Act as the first point of contact for merchants through emails, live chat, and help desk tickets.
- Provide resolutions for issues involving shipping delays, inventory mismanagement, or order errors.
- Collaborate with fulfillment centers to resolve time-sensitive issues.
- Monitor merchant feedback to identify trends and escalate major issues to the relevant departments.
- Ensure compliance with service-level agreements (SLAs) while maximizing customer satisfaction.
- Maintain internal documentation by updating FAQs and troubleshooting guides.
- Communicate clearly and empathetically with customers, even under high-pressure situations.
Required Qualifications
- Minimum of 1 year of experience in a customer-facing or support role.
- Strong written and verbal communication skills in English.
- Experience with helpdesk tools such as Zendesk, Freshdesk, or Intercom.
- Ability to quickly learn and adapt to new platforms, tools, and procedures.
- Self-starter with the discipline to work independently in a remote environment.
- Comfortable working night shifts or flexible hours to support U.S. time zones.
- Preferred: Exposure to logistics, e-commerce platforms, or SaaS support.
What You’ll Get
- 100% remote work opportunity with flexible location across India.
- Attractive, market-aligned salary and performance bonuses.
- Learning and development opportunities within a global company.
- Exposure to international customer service standards.
- Collaborative culture with team-building activities and regular check-ins.
- Access to mental health and wellness support services.
- Annual appraisals and the chance to grow into leadership roles.
How to Apply
Applying for the ShipBob Merchant Care Specialist role is quick and easy. Just follow the steps below:
- Click the “Apply Now” button below to visit the official job page.
- On the job page, read the official description and hit “Apply”.
- Sign in with your email or create a new profile on the platform.
- Fill in your basic information and upload your updated resume (PDF preferred).
- Double-check your details, then click Submit.
Frequently Asked Questions
1. Is this a remote job?
Yes, it’s a fully remote opportunity open to candidates based anywhere in India. A stable internet connection and a distraction-free environment are expected.
2. Is prior logistics or e-commerce experience mandatory?
No, but it is preferred. Experience in SaaS support or ticket-based customer service will also be helpful.
3. What shift timings should I expect?
This role requires working during U.S. business hours. Night shift readiness is essential. Occasional weekend coverage may be needed on a rotational basis.
4. Is this job permanent?
Yes, this is a full-time permanent position with long-term growth opportunities, appraisals, and promotions.
5. What should my resume focus on?
Highlight your experience with customer support, tools like Zendesk, and your communication skills. If you’ve worked night shifts or in international teams, that’s a bonus!
For more verified remote job openings, visit RojgarAI.com. We research and list only trusted work-from-home jobs, so you don’t have to waste time hunting for the right opportunity.
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