Senior Customer Service Coordinator at Triple (Remote, India)

Location: Remote (India)
Company: Triple
Type: Full-time | Remote
Experience Level: 3+ years in customer support

About Triple

Triple is an eCommerce analytics powerhouse helping brands track performance across channels. With top-tier investors like Forerunner and Leadout Capital, Triple is on a mission to revolutionize D2C commerce with data-driven insights. It’s an exciting time to join their mission-driven remote team.

About the Role

As a Senior Customer Service Coordinator, you will be the first point of contact for our clients. You’ll work across support tickets, live chat, and product teams to ensure customer issues are resolved quickly and smoothly. If you are obsessed with user experience and thrive in a fast-paced remote setup — this role is perfect for you.

Key Responsibilities

• Handle customer tickets via chat/email with professionalism and speed
• Coordinate with product, engineering, and growth teams to resolve customer issues
• Identify bugs and report them to the technical team with clarity
• Assist with onboarding new customers
• Track and report support KPIs weekly

Eligibility Criteria

• 3+ years of customer support experience (SaaS preferred)
• Exceptional English written and verbal skills
• Proficiency with tools like Intercom, Zendesk, HubSpot
• Availability for EST time zone overlap
• Experience with startups or fast-paced tech environments

How to Apply

Apply directly via LinkedIn using the link below:

Apply Now via LinkedIn

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