This Triple – Senior Customer Support (Remote, Full-Time) post explains the role, responsibilities, required skills, shift timings, logistical requirements, and exact steps to apply. If you have experience in customer support and want to work remotely on US shifts, check the details below. This role is a great fit for people exploring rotational US shift customer support careers India.
Table of Contents
- Snapshot
- About Triple
- Highlights
- Role Summary
- Qualifications
- Responsibilities
- Schedule (US Shifts)
- Logistical Requirements
- How to Apply
- FAQs
- Disclaimer
Snapshot
| Company | Triple (Triple Technologies Private Limited) |
| Role | Senior Customer Support |
| Location | Remote – India |
| Type | Full-Time; Remote |
| Experience | 2–4 years preferred (customer service/contact center) |
| Schedule | US Shifts – Eastern & Pacific (rotational) |
| Apply | Official Job Link – Triple Careers |
This posting targets professionals who are specifically looking for rotational US shift customer support careers India.
About Triple
Triple helps North American small and medium businesses build skilled remote teams across Administration, Customer Service, Accounting, Operations, and back-office roles. Their model focuses on selective hiring, structured training, and strong account management to deliver consistent, high-quality support for clients. Triple is well-suited for candidates pursuing rotational US shift customer support careers India.
Highlights
- Remote role supporting North American clients on US shifts – ideal for rotational US shift customer support careers India.
- Join a highly-selective team with rigorous training standards.
- Work across voice, email, and chat channels using modern CRMs.
- Opportunity to contribute feedback into product/process improvements.
- Collaborative environment with scope for leadership growth.
Role Summary – Senior Customer Support
You will provide excellent customer support via phone, email, and chat; resolve inquiries and complaints; document interactions in the CRM; and collaborate with internal teams to ensure timely, accurate resolution. The role demands empathy, ownership, and strong troubleshooting skills while maintaining SLAs and quality standards. This listing is aimed at applicants exploring rotational US shift customer support careers India us.
Qualifications
- 2–4 years in customer support or contact center roles (preferred).
- Excellent written & verbal English; comfortable handling North American customers.
- Experience with CRM systems (mention platforms like Zendesk, Salesforce, Freshdesk, etc.).
- Strong analytical & problem-solving skills; attention to detail.
- Ability to multitask and handle high-volume interactions while maintaining quality.
- Comfortable working independently in a remote setup and following rotational US shifts.
- Bachelor’s degree preferred but not mandatory.
Preferred candidates for rotational US shift customer support careers India should highlight prior remote-work experience and CRM proficiency.
Key Responsibilities
- Respond to inbound and outbound customer inquiries across phone, chat, and email.
- Aim for first-contact resolution and follow escalation processes when required.
- Document interactions, transactions, and troubleshooting steps clearly in the CRM.
- Use product knowledge to provide accurate answers and make appropriate recommendations.
- Analyze complex customer issues, coordinate with teams, and follow through until closure.
- Adhere to data privacy and security policies while handling customer data.
- Participate in training and share learnings to help improve processes and onboarding.
Candidates applying to rotational US shift customer support careers India us should be ready to show examples of past issue resolution and CRM documentation.
Schedule (US Shifts Only)
Expect rotational shifts to cover North American time zones. Typical IST timings shared by the employer:
- Eastern Time: ~6:30 p.m. – 3:30 a.m. IST (rotational)
- Pacific Time: ~9:30 p.m. – 6:30 a.m. IST (rotational)
This is a rotational US shift customer support careers India opportunity; these rotational US shift customer support careers India schedules require flexibility and readiness for night-time coverage.
Logistical Requirements
- Quiet, well-lit workspace suitable for voice calls.
- Laptop with minimum 8GB RAM, Intel i5 (8th gen) or equivalent.
- 720p webcam and a reliable headset (noise-cancelling preferred).
- Reliable internet (100 Mbps recommended) and backup connectivity if possible.
- Smartphone for MFA or app-based checks if required.
Applicants for rotational US shift customer support careers India must ensure they meet the logistical and connectivity requirements listed above.
How to Apply – Step by Step
- Polish your resume: Highlight customer metrics, CRM tools, and examples of successful issue resolution.
- Add a short cover note: Mention remote work experience and availability for US shifts.
- Apply via the official Triple careers link: Complete the application form on their portal.
- Prepare for screening: Expect evaluation of communication, scenario-based problem solving, and technical setup.
- If shortlisted: Complete any assessments and share any requested documents promptly.
If you’re actively pursuing rotational US shift customer support careers India, follow these steps and apply promptly.
FAQs
Q1. Is this role fully remote?
Yes – this is a remote role for candidates in India supporting North American clients. Check the official page for any regional specifics.
Q2. What are the exact shifts?
Triple lists rotational coverage for Eastern and Pacific US time zones. Exact shift allocation will be confirmed during hiring.
Q3. Do I need specific CRM experience?
Experience with CRMs and contact center tools is preferred – mention any platforms you’ve used, e.g., Zendesk, Salesforce, Freshdesk.
Q4. Will Triple provide equipment?
Check the job posting for allowances or company-provided equipment. The job lists minimum applicant requirements which should be met at application time.
Q5. Is there a hiring fee?
No. Genuine employers, including Triple, do not charge candidates any fee during recruitment.
Disclaimer
This summary is for informational purposes only. Verify role specifics, compensation, and eligibility on the official Triple careers page before applying. RojgarAI republishes job leads to help jobseekers and is not the hiring company.
Final Note
If you have strong customer service experience, are comfortable working US shifts, and can operate independently in a remote environment, the Senior Customer Support role at Triple is worth applying to. Submit a clear resume, emphasize relevant CRM and remote-work experience, and be ready to show strong communication and problem-solving skills in the screening process.
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