Remote Customer Support Executive Job at Lokal Matrimony | Multilingual | Work from Home India

Lokal, India’s largest regional content and services platform, is hiring! We’re looking for an empathetic and multilingual Customer Support Executive to support users on our sister app, Lokal Matrimony. This is a 100% remote, contract-based opportunity for candidates in India.

Empower Bharat, one support interaction at a time — join Lokal’s mission-driven team.

Job Overview

Key Responsibilities

• Provide prompt and empathetic customer support via chat or call in local languages and English
• Help users navigate the Lokal Matrimony app and resolve functional issues
• Document customer interactions clearly and accurately
• Share user feedback with internal teams to drive product improvements
• Collaborate with team members for efficient issue resolution
• Maintain user satisfaction through trust-building communication

Requirements

• Fluency in at least two regional languages (e.g., Marathi & Gujarati, or Kannada & Hindi)
• Proficiency in English (spoken and written)
• Previous experience in customer support is highly preferred
• Calm, patient, and solution-oriented under pressure
• Familiarity with CRM and support tools
• Bring Your Own Device (BYOD): smartphone and laptop required

Why Join Lokal?

• Work on meaningful projects that impact millions in Bharat
• Be part of a fast-growing AI-driven ecosystem
• Flexible remote working arrangement
• Opportunity to work in regional language tech and social impact
• Direct contribution to one of India’s most rapidly scaling platforms