Headout, a fast-growing travel tech company, is hiring an Associate, Customer Experience to join its agile customer operations team. If you’re driven by service, detail, and travel, this 100% remote opportunity across India could be your next adventure.
Create world-class customer journeys for global travelers — all from the comfort of your home.
Job Overview
| Position | Associate, Customer Experience |
|---|---|
| Company | Headout |
| Work Type | Remote (India) |
| Schedule | Shift-based (24/7 support environment) |
| Channels | Calls, Emails, Chat |
Key Responsibilities
- Deliver outstanding support via calls, email, and chat to global customers
- Resolve queries swiftly and professionally with empathy and clarity
- Collaborate with internal teams to ensure prompt issue resolution
- Identify opportunities to improve the support process and overall customer satisfaction
- Maintain accurate records of customer interactions
Requirements
- Fluency in English — written and spoken
- 1+ years in a customer-facing role (B2C/B2B)
- Detail-oriented with strong multitasking skills
- Organized and systematic — like Monica Geller from Friends
- Comfortable working rotational shifts (24/7 support model)
Nice to Have
- Passion for travel and tourism
- Experience supporting international customers
Why Join Headout?
- Work in a dynamic global travel tech company
- Remote-first culture with flexible opportunities
- Grow in a performance-driven and customer-obsessed team
- Make a real impact on millions of travelers worldwide
Note: Only shortlisted candidates will be contacted. This is a full-time, remote role open to applicants residing in India.
Stay updated via WhatsApp
Join us on Telegram for updates
