About Persona
Persona is the company top startups use to hire people from around the world. Founded by Stanford graduates, Persona helps fast-growing startups backed by investors like Sequoia Capital and Andreessen Horowitz build their global teams. Persona offers long-term career opportunities, training, and mentorship to all its remote professionals.
Best for: Driven individuals with excellent communication skills and a passion for customer service, ideally with some experience in remote client support roles.
Job Overview
| Role | Client Support Associate |
|---|---|
| Company | Persona |
| Location | Remote (Global) |
| Type | Full-Time |
| Shift | U.S. Business Hours (Pacific, Central, or Eastern Time) |
| Experience Level | Less than 1 year |
| Salary | Best in the industry (based on experience) |
Key Responsibilities
- Deliver prompt, accurate, and friendly customer service through text, calls, tickets, and emails.
- Handle escalated support concerns and ensure timely resolution.
- Collaborate across departments to solve customer issues, including billing and technical challenges.
- Educate and assist clients using a customer-focused, needs-based approach.
- Maintain a high level of professionalism and customer satisfaction daily.
Qualifications
- Less than 1 year of experience in customer support (preferred).
- Excellent English communication (verbal and written).
- Strong technical skills and ability to multitask across digital platforms.
- Basic knowledge of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP) is a plus.
- Previous experience in remote support environments is preferred.
- Structured, self-motivated, and target-driven individual.
- Passionate about delivering exceptional customer service.
- Ability to commit to a full-time, long-term role.
Why Join Persona?
- Best salaries in the industry.
- Permanent work-from-anywhere flexibility.
- Opportunities for rapid growth and career advancement.
- Fast-paced, collaborative, and supportive environment.
- Inclusive and warm company culture.
Benefits at Persona
- Health insurance subsidy.
- Unlimited paid time off (including sick and vacation leaves).
- Annual performance bonuses.
- Monthly technology allowance.
- Salary in your preferred currency.
- Additional benefits based on seniority.
How to Apply
- Update your resume with relevant customer service or support experience.
- Click “Apply Now” after the timer completes below.
- You will be redirected to Persona’s official application page.
Note: There is no application fee. Please do not share payment details with anyone. Persona is an equal opportunity employer committed to diversity and inclusion.
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