About Pearson
Pearson is the world’s leading learning company, supporting over 20,000 employees across 70 countries. Through high-impact digital content, qualifications, assessments, and data-driven insights, Pearson empowers millions of learners and educators worldwide to achieve real-life success through learning.
Job Overview
| Role | Program Coordinator |
|---|---|
| Company | Pearson |
| Location | Remote (India) |
| Type | Full-Time |
| Shift | 24×7 (Flexible Rotational Shifts) |
| Experience Level | 3–5 Years |
| Department | Customer Success · GOTOMARKET |
Key Responsibilities
- Handle Level 2 escalation calls and support cross-regional teams across the US, EMEA, and APAC.
- Serve as a point of contact for escalated service-related problems.
- Promote Pearson client programs and services.
- Train and monitor call center agents for service excellence.
- Input accurate customer data and maintain SLA compliance across different business lines.
- Coordinate with internal teams to resolve technical or customer satisfaction issues efficiently.
Qualifications
- Bachelor’s degree in any discipline (mandatory).
- 3–5 years of experience in a similar customer-facing or escalation role.
- Excellent written and verbal English communication skills.
- Experience in application support, MS Office, and remote work tools.
- Ability to work in a high-pressure, fast-paced environment with strong organizational skills.
Why Join Pearson?
- Be part of a global education company making a meaningful impact worldwide.
- Work remotely with a flexible schedule and collaborative team culture.
- Opportunities for professional growth and internal mobility.
- Contribute to innovative programs that shape the future of learning.
How to Apply
- Update your resume to highlight program support, escalation handling, and coordination experience.
- Click “Apply Now” after the timer completes below.
- You’ll be redirected to Pearson’s official careers site.
Note: There is no application fee. Pearson is an equal opportunity employer committed to inclusive hiring practices.
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Disclaimer: This hiring is for Pearson. RojgarAi.com is not involved in the recruitment process, interviews, or selection. We only share verified job opportunities and are not responsible for any hiring decisions. Please apply directly through the provided link.
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