Coursera is hiring an Operations Specialist in India to support its global network of university and industry partners. The role focuses on managing operational workflows, solving technical issues, improving processes, and ensuring a smooth content-creation experience for partners on the Coursera platform.
This detailed guide is perfect for professionals who want to build a global career, work with international teams, and gain exposure to modern technology platforms. The Operations Specialist Job at Coursera is designed for individuals who enjoy problem-solving, process optimization, and handling technical workflows with precision.
Snapshot – Coursera Operations Specialist Job
| Company | Coursera |
| Role | Operations Specialist Job |
| Location | India (Remote or Hybrid Options) |
| Experience Required | Minimum 2 Years |
| Education | Bachelor’s Degree (Any Field) |
| Working Model | Flexible – Remote / Hub / Co-working |
| Industry | Ed-Tech / Global Online Learning |
| Application | Online via Coursera Careers Portal |
Table of Contents
About Coursera
Coursera is one of the world’s leading online learning platforms with more than 190 million learners globally. It collaborates with over 375 universities and industry partners, including Google, Meta, IBM, and top global institutions. The platform’s mission is to empower people worldwide through accessible, high-quality digital learning.
Coursera is a Delaware public benefit corporation and a Certified B Corp, which means it operates with a strong commitment toward social impact and learner success. The Operations Specialist Job in India offers candidates a chance to work at the heart of this mission by ensuring seamless content delivery and platform efficiency.
Work Culture & Environment
Coursera believes in flexibility, autonomy, and continuous improvement. Whether working remotely from home, from a Coursera hub, or a co-working space near your location, the company empowers employees to choose their best productivity environment.
- Globally distributed teams
- Supportive learning culture
- Cross-functional collaboration
- Fast-paced and metric-driven work style
- Opportunity to influence global education impact
Role Overview – Operations Specialist Job
The Operations Specialist Job at Coursera is part of the Platform Services team. This team ensures that universities, organizations, and instructors can create high-quality content without operational challenges. You will work as the bridge between Coursera’s partners and internal product, engineering, and support teams.
Your primary objective is to identify inefficiencies, troubleshoot platform issues, enhance processes, and coordinate solutions that improve the learner and partner experience. This is not a routine support role; it is a strategic, technical, and operational position that requires analytical thinking and a strong understanding of digital workflows.
Detailed Responsibilities
- Own and coordinate daily operational workflows that support global content partners.
- Identify bottlenecks in existing processes and implement data-backed solutions.
- Work with product managers and engineering teams to report bugs and user challenges.
- Perform technical troubleshooting for escalated cases involving platform tools, integrations, and content workflows.
- Analyze data points to identify user behavior patterns and potential improvements.
- Document processes, create guidelines, and support onboarding for partner teams.
- Ensure high reliability, consistency, and efficiency across all learning experiences.
- Understand and test new features before release to ensure smooth platform operations.
Eligibility Criteria
Basic Qualifications:
- 2+ years of experience in technical support, operations, workflow management, or platform-based roles.
- Experience solving complex technical issues in a digital product ecosystem.
- Ability to analyze and optimize processes with measurable results.
Preferred Qualifications:
- Experience working with SQL queries for data investigation.
- Ability to test user flows, trace issues, and replicate bugs.
- Understanding of API tools and basic technical integrations.
- Experience handling cross-team communication with internal and external stakeholders.
Skills Required for Coursera Operations Specialist Job
- Strong analytical and critical-thinking abilities
- Operational problem-solving mindset
- Technical troubleshooting skills
- Project coordination and workflow management
- Excellent written and verbal communication
- Ability to work under pressure and meet strict deadlines
- Understanding of SQL, APIs, and platform testing (preferred)
Professionals with experience in SaaS platforms, Ed-tech platforms, CRM tools, or technical support roles are the most suitable for this Operations Specialist Job.
Salary, Perks & Benefits
Coursera has not publicly disclosed the salary range for the Operations Specialist Job, but the compensation is expected to be competitive based on industry standards. Employees receive:
- Work-from-home flexibility
- Medical insurance and wellness benefits
- Paid time off and casual leave options
- Learning benefits including access to Coursera courses
- Career growth opportunities with global exposure
- Supportive and inclusive work culture
Career Growth & Future Path
This role is an excellent foundation for long-term career development. After gaining experience in this Operations Specialist Job, professionals can grow into:
- Senior Operations Specialist
- Program Manager
- Product Operations Analyst
- Customer Success Manager
- Technical Program Manager
- Platform Operations Lead
The role builds strong cross-functional, technical, and analytical skills – making it a powerful gateway to leadership positions.
How to Apply
To apply for the Coursera Operations Specialist Job, follow these steps:
- Click the official Coursera application portal link below.
- Upload your latest resume in PDF or DOC format.
- Fill in personal details, work authorization status, and location.
- Attach an optional cover letter (recommended for higher chances).
- Submit the form and wait for email communication from HR.
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FAQs
1. Is this role remote?
Yes, Coursera offers flexible remote and hybrid options.
2. Can freshers apply?
No, this Operations Specialist Job requires at least 2 years of experience.
3. Are technical skills mandatory?
Basic technical understanding is required, especially around SQL, APIs, and platform workflows.
4. What is the work timing?
Standard business hours with occasional flexibility needed for partner deadlines.
5. Is the salary disclosed?
No, but Coursera provides competitive compensation and strong benefits.
Job Highlights
- Work with a globally recognized learning platform used by millions.
- High-impact role in platform operations and partner success.
- Remote flexibility and strong work-life balance.
- Opportunity to work with engineering, product, and support teams.
- One of the most desirable Operations Specialist Job roles in the Ed-tech industry.
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