About Hotsourced
Hotsourced is a global staffing and recruiting agency helping top companies hire reliable, experienced overseas talent quickly and affordably. Known for its fast turnaround and access to top 1% candidates, Hotsourced connects growing companies with premium offshore professionals.
Best for: Organized, detail-driven admins who thrive behind the scenes and are confident supporting customer success operations remotely.
Job Overview
| Role | Customer Service Admin |
|---|---|
| Company | Hotsourced |
| Location | Remote (India) |
| Type | Full-Time |
| Shift | UK Shift (3:30 PM – 11:30 PM IST) |
| Salary | 7 to 11 LPA |
Key Responsibilities
- Manage and update Help Centre, FAQs, and canned responses.
- Log and handle disputes with accuracy and track across markets.
- Fulfill data deletion and privacy requests in line with GDPR requirements.
- Monitor and report tech issue trends raised by customer service teams.
- Support reporting cycles by gathering data and weekly metrics.
- Maintain internal CS process documents and SOPs with clarity and consistency.
- Coordinate customer success data needs across departments.
- Assist with bulk communication prep for canned content.
Required Skills & Experience
- Excellent organizational skills and calm under pressure.
- Strong attention to detail and understanding of brand tone.
- Comfortable using spreadsheets and data entry tools.
- Proactive and reliable with recurring task management.
- Collaborates well across time zones and remote teams.
KPIs and Targets
- 100% of disputes responded to before SLA deadlines.
- Weekly updates to knowledge base and canned responses.
- Weekly delivery of tech issue insights and reports.
- Accurate reporting and metrics on schedule every week.
- Quarterly review of CS documentation with version control.
Schedule
- Monday to Friday
- 3:30 PM – 11:30 PM IST (10:00 AM – 6:00 PM GMT)
How to Apply
- Prepare your resume emphasizing admin and customer service experience.
- Click “Apply Now” to begin your application on LinkedIn.
- Ensure you are available to work UK hours.
