Remote Customer Support Executive Job (US Shift) at Fyle Careers – Full-Time WFH India

Fyle Careers, a modern SaaS startup revolutionizing business expense management, is hiring a Customer Support Executive (US Shift). This is a full-time, remote opportunity across India, with a focus on working night shifts and delivering world-class support to a global clientele. – Fyle Careers.

Be the customer’s voice. Be their champion. Be part of something meaningful.

Job Overview – Fyle Careers

Key Responsibilities

• Provide proactive customer support via tickets, live chat, and calls
• Troubleshoot issues and drive timely resolutions within SLAs
• Collaborate with product, engineering, and account teams to resolve complex queries
• Capture and report customer feedback and feature requests
• Maintain high standards of communication and empathy in every interaction

Must-Have Qualifications

• 2–4 years in a customer-facing support role
• Excellent written and spoken English communication skills
• Willingness to work night shifts (US time zones)
• Detail-oriented with strong follow-through and process discipline
• Strong empathy and customer-centric mindset

Preferred Experience

• Experience using Zendesk, Freshdesk, Jira, Intercom, or similar tools
• Experience supporting SaaS products for a global customer base
• Remote-first or asynchronous work environment experience

Important to Know

• This role is about resolution — not just response.
• The work is dynamic and requires adaptability, curiosity, and ownership.
• Mention the number “42” in your note to show you’ve read this carefully.

Why Join Fyle?

• Work in a growing SaaS startup with a 4.9+ Glassdoor rating
• Collaborate with a curious, driven, and transparent team
• Remote-first culture with growth opportunities
• Opportunity to make an impact and work closely with leadership