E-commerce Escalation Desk Jobs 2025 | Indore | Virtual Interview | Apply Online
Short Information: If you are looking for E-commerce Escalation Desk Jobs in 2025, this detailed post will help you apply easily. At RojgarAI, we only publish verified job openings from trusted employers. This role is suitable for candidates who have experience in Customer Support or Escalation Handling and want to work in a leading E-commerce support process.
Table of Contents
E-commerce Escalation Desk Jobs 2025 – Snapshot
| Category | Details |
|---|---|
| Company | Leading E-commerce Support Process |
| Role | Escalation Desk Executive |
| Location | Indore |
| Interview Mode | Virtual / Online |
| Qualification | Graduate / Undergraduate |
| Experience Required | Minimum 1 year in Customer Support or Escalation Handling |
| Salary (CTC) | Up to ₹27,000 per month |
| Working Days | Training: 6 Days • Post-Training: 5 Days |
| Process Type | E-commerce Escalation Management |
| Employment Type | Full-Time |
About the Company
This E-commerce support company manages complex customer issues for top online platforms. The organization offers structured training, strong escalation workflows, and opportunities to grow into roles such as Quality Analyst, SME, and Team Leader.
E-commerce Escalation Desk Role Overview
The Escalation Desk Executive is responsible for managing customer escalations that require deeper investigation and fast resolution.
The role involves communicating with customers, coordinating with internal teams, documenting cases, and ensuring high-quality service.
Roles and Responsibilities – Escalation Desk (Indore)
- Manage customer escalations through calls or email
- Research and resolve complex issues efficiently
- Coordinate with internal teams for faster resolution
- Maintain complete documentation for every escalation
- Ensure timely response and quality-based outcomes
- Identify recurring problems and share insights with the team
- Maintain professional communication throughout the escalation cycle
Skills Required – E-commerce Escalation Desk
- Strong communication skills (English + Hindi)
- Minimum 1 year of experience in Customer Support or Escalation Handling
- Ability to handle high-pressure situations
- Problem-solving and analytical skills
- Familiarity with CRM tools or E-commerce workflows
- Accuracy in documentation and reporting
- Reliability in attendance and shift adherence
Salary and Benefits – Escalation Desk Jobs 2025
- Salary up to ₹27,000 CTC per month
- Performance-based incentives
- Paid training during onboarding
- Career growth to QA, SME, or Team Leader
- 100% virtual interview process
- No hidden fees or charges
How to Apply – E-commerce Escalation Desk Jobs 2025
To apply for this position, follow these steps:
- Fill out the application form provided below
- Check and submit all required details correctly
- After submission, wait for the response
- Our recruiter will contact you directly if your profile matches the job requirements
- Attend the virtual interview using the link shared by the recruitment team
Important: Candidates must ensure accurate information in the form to receive a call back from the recruiter.
Important Links
| Purpose | Link |
|---|---|
| Apply Online | Click Here |
| WhatsApp Job Alerts | Click Here |
| Telegram Job Updates | Click Here |
| RojgarAI Home Page | Click Here |
E-commerce Escalation Desk Jobs – FAQs
Q1: Are these Escalation Desk jobs verified?
Yes. All job postings on RojgarAI are verified and authentic.
Q2: Who can apply for this role?
Candidates with at least one year of experience in customer support or escalation handling.
Q3: Is training included in this job?
Yes. Paid training is provided before going live on the process.
Q4: What happens after filling the form?
Your application will be reviewed, and the recruiter will call you if shortlisted.
Disclaimer
RojgarAI does not charge any fee for job information or applications. All job updates are completely free. If anyone asks for money claiming to represent us, do not proceed and report immediately.