This myKaarma Support Analyst (Tier 1 & Tier 2), Remote / Noida post describes the role, required skills, day-to-day tasks, total rewards, and clear steps to apply. If you are exploring Customer Support Jobs India, this position offers hands-on technical support experience with a U.S.-based SaaS company serving automotive dealerships. These Customer Support Jobs India roles combine client communication with technical troubleshooting and are perfect for those who enjoy solving problems and improving processes.
Table of Contents
Snapshot
| Company | myKaarma |
| Role | Support Analyst (Tier 1 & Tier 2) |
| Location | Noida, Uttar Pradesh; Remote / Hybrid (Night shifts) |
| Type | Full-time; Permanent |
| Schedule | Evening / Night shifts aligned to U.S. business hours (typical 6:30 PM to 2:30 AM IST) |
| Experience | 2+ years in technical/customer support or helpdesk (SaaS preferred) |
| Compensation | Competitive base salary plus performance incentives and benefits |
About myKaarma
myKaarma provides fixed-ops SaaS solutions for the automotive industry. It combines communication, scheduling, and payment features into a single platform. With a U.S. headquarters and teams around the world, myKaarma supports dealerships across North America and works with technology vendors to ensure reliability and measurable business impact. Candidates looking for Customer Support Jobs India will find a workplace that values continuous improvement, customer empathy, and technical curiosity.
Highlights
- Work for a U.S.-founded SaaS leader focused on dealership operations and customer experience.
- Opportunity to own both Tier 1 and Tier 2 support tasks, increasing your exposure to technical problem-solving.
- Remote flexibility paired with a strong team culture and global collaboration.
- Perfect for professionals looking for Customer Support Jobs India who want to build technical depth alongside people skills.
- Structured onboarding, formal feedback processes, and ongoing training provide great support for new hires in Customer Support Jobs India.
Role Summary – Support Analyst
As a Support Analyst at myKaarma, you will be the first line of technical and operational support for U.S.-based dealership clients. This role is tailored for professionals seeking Customer Support Jobs India that mix clear customer-facing tasks with deeper investigative work like log analysis and basic SQL queries. You will handle cases through phone, chat, and email, work with engineering teams, and help improve product documentation and processes.
The position suits individuals who enjoy measurable outcomes such as reducing resolution time, improving customer satisfaction, and turning recurring issues into lasting product improvements. If you favor predictable yet challenging work with ownership, this role in the Customer Support Jobs India portfolio may be an excellent fit.
Requirements
- 2+ years of experience in technical customer support, helpdesk, or SaaS operations (B2B experience preferred).
- Strong English communication skills with clear written notes and calm, empathetic phone interactions.
- Basic technical skills, including familiarity with REST APIs, use of Postman or similar tools, and comfort reviewing logs. Basic SQL knowledge is a plus.
- Experience with ticketing and CRM platforms such as Zendesk, Salesforce, or Freshdesk.
- Ability to work U.S.-aligned evening or night shifts while maintaining high productivity across case queues.
- Good judgment to escalate incidents appropriately and collaborate with engineering and product teams.
- Great fit for those pursuing Customer Support Jobs India who want clear paths to senior support or technical roles.
Key Responsibilities
- Provide Tier 1 and Tier 2 support via phone, chat, and email to U.S.-based dealership clients while ensuring empathy and clarity in every interaction.
- Triage, reproduce, and troubleshoot product issues using logs, diagnostic tools, and SQL queries when appropriate.
- Coordinate with Engineering and Product for root-cause analysis and timely resolution of high-priority incidents.
- Document all case notes precisely and contribute to knowledge base articles to reduce repeat incidents.
- Maintain SLA adherence, quality scores, and productivity targets while ensuring customer satisfaction metrics improve over time.
- Recommend process improvements and product enhancements based on recurring issues and customer feedback.
- Help mentor junior colleagues and participate in peer reviews, which is a common expectation across Customer Support Jobs India.
- Be a reliable participant in on-call rotations or incident response for critical outages as needed.
Compensation & Benefits
myKaarma offers a competitive compensation package that includes a market-aligned base salary, performance-based bonuses, and benefits. If you are considering Customer Support Jobs India, make sure to compare the total rewards package, which includes base pay, variable incentives, health and telework stipends, and professional development allowances. The company also provides structured leave, insurance benefits, and opportunities for cross-functional exposure.
Career Growth
High achievers in this support role typically advance to Senior Support Analyst positions, Technical Escalation roles, or move into Product Operations and Engineering-related roles. For professionals aiming for long-term careers in support, this is a clear example of how Customer Support Jobs India can lead to roles in leadership, product, or customer success areas. The company fosters internal mobility and provides mentoring and training for skill enhancement.
How to Apply – Step by Step
- Update your resume: Highlight measurable outcomes such as reduced MTTR, improved CSAT, or automation you contributed to.
- Highlight technical exposure: Include any experience with SQL, APIs, Zendesk, Salesforce, or Postman.
- Apply through official channels: Prefer the myKaarma careers page or verified job portals; avoid offers that ask for payment or personal documents before a formal offer.
- Prepare for interviews: Expect scenario-based questions on prioritization, incident management, and customer empathy; also be ready for a short technical test or troubleshooting exercise.
- Follow up professionally: Respond promptly to recruiter emails and complete any assessments on time to stay a competitive candidate for Customer Support Jobs India.
If this role fits your experience and career goals, apply for the myKaarma Support Analyst (Tier 1 & Tier 2) position now through the official myKaarma careers portal or the verified job link shared by the recruiter.
FAQs
Q1. Is this role fully remote?
The role is listed as Remote/Hybrid for candidates in Noida. Some Customer Support Jobs India positions may require periodic on-site days or equipment checks; confirm expectations during interviews.
Q2. What shifts will I work?
Primarily U.S. business hours, specifically evening or night shifts. This is common for many Customer Support Jobs India roles supporting U.S. customers.
Q3. Do I need technical experience?
Previous SaaS experience and basic debugging skills are helpful, but many Customer Support Jobs India positions hire candidates with strong problem-solving skills and offer training.
Q4. Is there an application fee?
No, myKaarma does not charge candidates during the hiring process. Be wary of any request for payment when applying for Customer Support Jobs India.
Disclaimer
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This summary of the myKaarma Support Analyst (Tier 1 & Tier 2) role is designed to help candidates evaluate fit and prepare for application. Always confirm role details, compensation, and eligibility on the official myKaarma careers site or during the recruiter conversation before accepting any offer.
Final Note
If you are focused on building a career in technical customer support, this myKaarma opportunity offers a strong entry point among current Customer Support Jobs India. Emphasize measurable results, be ready for U.S.-aligned shifts, and prepare to show both empathy and troubleshooting skills during the interview process.
