Customer Success Manager I – Work from Home

Customer Success Manager I – HighLevel, Delhi (Remote) is a high-impact remote opportunity for experienced professionals seeking to lead SaaS implementations and long-term client success across global businesses. This role combines technical expertise, client engagement, and cross-functional execution in a fast-growing AI-powered platform.

About HighLevel
Job Role Overview
Key Responsibilities
Eligibility & Skills
Salary & Perks
How to Apply
FAQs
Helpful Resources

About HighLevel

HighLevel is a white-label, AI-powered sales and marketing platform designed for agencies, consultants, and entrepreneurs. Supporting over 2 million businesses globally, HighLevel delivers marketing automation, CRM, messaging, and customer lifecycle solutions through a unified dashboard. The company operates with 1500+ remote employees across 15+ countries.

Job Role Overview – Customer Success Manager I – HighLevel, Delhi (Remote)

The Customer Success Manager I – HighLevel, Delhi (Remote) role is responsible for managing key customer relationships, onboarding new clients, and ensuring continued product success. This fully remote position requires strong communication, operational management, and analytical thinking to support clients from implementation to product expansion.

Key Responsibilities

Conduct regular business reviews and provide strategic feedback to clients.
Lead customer onboarding and implementation for new accounts.
Collaborate with internal teams to optimize customer performance metrics.
Address technical and operational queries from enterprise clients.
Track performance data and recommend automation strategies.
Escalate client issues and ensure prompt resolution through cross-team coordination.
Maintain a deep understanding of HighLevel features and capabilities.
Support strategic product discussions with feedback from key accounts.

Eligibility & Skills

To be considered for the Customer Success Manager I opportunity, candidates should meet the following criteria:

Bachelor’s degree required; SaaS or tech experience preferred.
5+ years in client success, implementation, or technical onboarding roles.
Proficiency in tools such as Excel, Zoom, Slack, Google Suite, and CRMs.
Strong interpersonal, time management, and problem-solving skills.
Familiarity with HighLevel or similar CRM/marketing platforms is a plus.
Ability to thrive in fast-paced, remote-first environments with shifting priorities.

Salary & Perks

Component	Details
Job Role	Customer Success Manager I – HighLevel, Delhi (Remote)
Work Mode	Remote (Work-from-home)
Experience	Minimum 5 years (preferably in SaaS or tech-based industries)
Salary Range	₹10 LPA – ₹15 LPA (Depending on experience)
Growth	Global team, performance incentives, promotion tracks
Work Culture	Inclusive, fully remote, and innovation-driven

How to Apply for Customer Success Manager I – HighLevel, Delhi (Remote)

To apply for the Customer Success Manager I – HighLevel, Delhi (Remote) role, please visit the official HighLevel job portal linked below. Ensure your resume highlights relevant experience in client success or implementation roles.

Apply Link: Click Here to Apply on HighLevel Careers

Important: HighLevel does not charge any application fee. All official communication is via @gohighlevel.com domains.

FAQs – Customer Success Manager I – HighLevel, Delhi (Remote)

Q1. Is the Customer Success Manager I – HighLevel, Delhi (Remote) role 100% remote?

Yes, this is a full-time remote job based in India.

Q2. What skills are essential for success in this role?

Client engagement, time management, SaaS understanding, communication, and CRM knowledge are essential.

Q3. Are weekend or night shifts required?

No, the schedule is mostly business hours aligned, with flexibility for international clients if needed.

Q4. Will there be any technical training?

Yes. HighLevel provides product onboarding and internal SOPs to help new hires succeed in their role.

Q5. What kind of growth does HighLevel offer?

HighLevel offers role progression, skill upskilling, and leadership grooming opportunities across departments.

Helpful Career Resources

Disclaimer: This blog is for informational purposes only. RojgarAI is not directly affiliated with HighLevel’s hiring team. Always apply through the official careers portal.