This GroundTruth – Customer Success Associate (Remote, India) post describes the role, daily tasks, benefits, growth opportunities, and clear steps to apply. This position is ideal for candidates searching for customer success associate jobs for freshers who want to build a career in advertising technology and client success.
Table of Contents
Snapshot
| Company | GroundTruth |
| Role | Customer Success Associate (Remote, India) |
| Type | Full-time; Remote |
| Experience | Freshers and early-career professionals welcome |
| Compensation | Competitive entry-level salary + benefits |
| Apply Link | Official GroundTruth job page |
About GroundTruth
GroundTruth is an ad-tech company that transforms real-world behavior into measurable marketing outcomes. As a Customer Success Associate at GroundTruth, you’ll help clients get the most from location and purchase-based advertising solutions. This role is an excellent starting point for those searching for customer success associate jobs for freshers in ad tech.
Highlights
- Remote-first role with a collaborative, cross-functional environment.
- Hands-on exposure to onboarding, campaign optimization, and client reporting.
- Ideal for people looking specifically for customer success associate jobs for freshers to start a career in SaaS/ad platforms.
- Training, mentorship, and clear career progression paths.
- Opportunities to learn analytics, client communication, and campaign strategy.
Role Summary – Customer Success Associate
As a Customer Success Associate at GroundTruth, you will support clients through onboarding, answer platform questions, troubleshoot campaign issues, and help drive campaign performance. This position is tailored for those exploring customer success associate jobs for freshers and wanting a practical, growth-oriented role.
Requirements
- Bachelor’s degree in any field or equivalent practical experience.
- Strong written and verbal English communication skills.
- Analytical mindset; comfortable reading simple campaign metrics and reports.
- Curiosity about advertising technology and a desire to learn – perfect for applicants looking for customer success associate jobs for freshers.
- Experience with support tools (Zendesk, Intercom) is a plus but not mandatory.
- Remote-work discipline and ability to collaborate across time zones.
Key Responsibilities
- Guide new clients through onboarding, setup, and best practices for campaign launch.
- Respond to client questions via Zendesk, email, or chat and troubleshoot basic issues.
- Monitor campaign delivery, flag pacing or performance issues, and recommend optimizations.
- Compile performance summaries and share insights with clients and internal teams.
- Work with Product and Ops to surface recurring customer pain points and help improve the platform.
- Contribute to knowledge base articles and help scale education for new hires – a useful skill for those in customer success associate jobs for freshers.
Compensation & Benefits
- Competitive base salary appropriate for early-career roles.
- Health and wellness benefits and paid time off.
- Learning allowances, mentorship programs, and internal mobility options.
- Remote work stipend or equipment support depending on policy.
- An inclusive culture committed to career development for people starting in customer success associate jobs for freshers.
Career Growth
High performers can progress into Customer Success Specialist, Client Strategy, Onboarding Lead, or Product-facing roles. GroundTruth supports internal transfers and skill development- an attractive pathway for those who begin with customer success associate jobs for freshers.
How to Apply – Step by Step
- Update your resume to highlight communication, any client-facing experience, internships, or project work relevant to customer success – this helps when applying to customer success associate jobs for freshers.
- Prepare a short cover note explaining why you want to start a career in ad tech and customer success.
- Apply via the official GroundTruth job page (link below) and complete any screening questions honestly.
- Prepare for scenario-based interview questions around prioritization, handling upset clients, and analyzing campaign performance.
- Respond promptly to recruiter communications and complete any assessments within the requested timeline.
If this matches your goals, apply for the GroundTruth – Customer Success Associate (Remote, India) role now.
FAQs
Q1. Is this role remote?
Yes – this listing is for a remote Customer Success Associate position open in India. Many candidates seeking customer success associate jobs for freshers will find this format convenient.
Q2. Do freshers qualify?
Yes – GroundTruth welcomes applicants at the start of their careers and actively lists roles suited to customer success associate jobs for freshers.
Q3. What tools should I know?
Familiarity with spreadsheets, basic analytics, and support tools (Zendesk, Intercom) helps – but a willingness to learn is most important for those applying to customer success associate jobs for freshers.
Q4. Is there an application fee?
No. GroundTruth does not charge candidates at any point in the hiring process.
Disclaimer
This summary of the GroundTruth Customer Success Associate role is intended to help candidates. Always verify eligibility, benefits, and role details on the official GroundTruth careers page before applying.
Final Note
If you want an entry-level role in ad tech, GroundTruth’s Customer Success Associate position is an excellent opportunity. It’s a practical choice for those specifically targeting customer success associate jobs for freshers – prepare your resume, highlight client-facing skills, and apply with confidence.
