Short Information: Cummins Inc. is hiring a Customer Quality Analyst in Pune to support business operations by resolving product, supply chain, and process quality-related issues. This role focuses on understanding customer expectations, driving issue resolution, and ensuring continuous improvement through collaboration, data analysis, and cross-functional engagement.
Work Mode: Hybrid (Tuesday to Thursday in-office)
Shift: Night Shift (5 PM – 2 AM IST)
Table of Contents
Customer Quality Analyst Job Details
| Job Title | Customer Quality Analyst |
|---|---|
| Organization | Cummins Inc. |
| Location | Pune, India |
| Career Path | Quality |
| Role Category | Remote (Hybrid requirement) |
| Job Type | Exempt – Experienced |
| ReqID | 2420464 |
| Shift Timings | 5 PM – 2 AM IST |
| Work Mode | Hybrid (In-office Tuesday to Thursday) |
Customer Quality Analyst Key Responsibilities
- Understand customer expectations and quality requirements with guidance from senior quality team members.
- Identify, prioritize, and resolve customer quality issues including product, supply chain, or process-related concerns.
- Manage and monitor customer shipping claims, ensuring timely resolution and satisfaction.
- Use Customer-Centric metrics to effectively address quality concerns.
- Collaborate with cross-functional stakeholders across Cummins entities.
- Support and contribute to continuous improvement initiatives and Six Sigma projects.
- Execute Customer Quality organization’s vision and strategy.
- Build and maintain transparent relationships with internal teams and external customers.
- Participate in or lead corrective and preventive action planning.
- Support digitization of quality processes through Quality 4.0 tools like data analytics and digital twins.
Required Skills & Competencies
Technical & Functional Skills:
- Knowledge of Customer Shipping Claims Management.
- Understanding of Integrated Aftermarket processes and end-to-end customer service flows.
- Familiarity with Quality 4.0 tools and digital quality systems.
- Analytical thinking and data-driven decision-making.
Core Competencies:
- Action Oriented, Customer Focused, and Collaborative.
- Effective Communication and Problem Solving.
- Project Management, Managing Ambiguity, and Quality Influence.
- Networking, Driving Vision & Purpose, Accountability, and Valuing Differences.
Work Environment
- Night shift: 5 PM – 2 AM IST
- Hybrid: Tuesday to Thursday in-office, remaining days remote
- High degree of coordination with internal and external stakeholders
Customer Quality Analyst Qualifications
| Qualification | Details |
|---|---|
| Education | College/University degree required; Engineering or technical discipline preferred |
| Experience | Minimal to intermediate experience in a similar role |
| Preferred Experience | Customer Care, CRM, Aftermarket operations, managing shipping claims, cross-functional collaboration |
How to Apply – Customer Quality Analyst
Step 1: Click on Apply
On the job page, click the “Apply Now” button to start your application process.
Step 2: Fill in Personal Information
Enter your personal details, contact information, and professional profile as requested.
Step 3: Upload Resume/CV
Attach your updated resume highlighting relevant experience in customer service, quality management, and process improvement.
Step 4: Submit Application
Review all details carefully and click Submit. Ensure all information is accurate to avoid delays in processing.
Step 5: Confirmation & Follow-up
After submission, you will receive a confirmation email. Keep track of updates and follow up if needed via the RojgarAI portal.
Step 6: Prepare for Interview
If shortlisted, prepare for interview rounds according to Cummins’ recruitment process, which may include HR, functional, and technical assessments.
Customer Quality Analyst Important Link
| Links | Direct Access |
|---|---|
| Apply Now | Click Here |
| Official Website | Click Here |
| WhatsApp Channel | Click Here |
| Telegram Group | Click Here |
| Home Page (RojgarAI) | Click Here |
Disclaimer
The above information summarizes the Customer Quality Analyst – Cummins Inc., Pune 2025 role and related details. Actual responsibilities, work terms, and compensation will be confirmed by Cummins Inc. during recruitment. RojgarAI only shares verified job opportunities and never asks for money for hiring or application processes. Always apply through the official Cummins website or through the application link provided on rojgarai.com/.
FAQ – Customer Quality Analyst Job at Cummins Inc., Pune
Q1: What is the role of a Customer Quality Analyst at Cummins Inc.?
A: The Customer Quality Analyst resolves product, supply chain, and process quality issues, ensures customer satisfaction, and drives continuous improvement through data analysis and cross-functional collaboration.
Q2: Where is the job location?
A: The position is based in Pune, India.
Q3: What is the work mode and shift timing?
A: The role follows a hybrid model: in-office from Tuesday to Thursday and remote on other days. The shift timing is Night Shift – 5 PM to 2 AM IST.
Q4: What are the educational and experience requirements?
A: A college or university degree is required (engineering or technical discipline preferred). Candidates should have minimal to intermediate experience in customer care, CRM, aftermarket operations, or quality management.
Q5: What skills are required for this role?
A: Candidates should have knowledge of customer shipping claims management, integrated aftermarket processes, and Quality 4.0 digital tools. Core competencies include analytical thinking, problem-solving, customer focus, and effective communication.
Q6: How can I apply for this job?
A: Applicants can apply by visiting the job page on rojgarai.com/, clicking “Apply Now”, filling in personal information, uploading a resume, and submitting the application.
Q7: What is the selection process?
A: The selection process may include HR, functional, and technical interview rounds as per Cummins’ recruitment procedure.
Q8: Is this a remote or hybrid role?
A: Although the role category mentions “Remote,” it is Hybrid, with in-office presence required Tuesday to Thursday.
Q9: Are there any fees to apply?
A: No. RojgarAI does not charge any fees. Always apply through the official Cummins website or verified links on rojgarai.com/.
Q10: Where can I get more information or apply directly?
A: Use the links provided in the Important Links section on rojgarai.com/ to access the official Cummins application page and other verified resources.
