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Doola Hiring – Customer Care Agent Role (Remote – India)
| Company | Doola |
| Role | Customer Care Agent Role |
| Location | Remote (India) |
| Experience | 1+ Years in Support Roles (preferred) |
| Salary | Competitive – Not Disclosed |
| Shift | Night Shift (US Time Zones) |
About Doola
Doola is a U.S.-based company focused on helping entrepreneurs from around the world launch and grow U.S. businesses. Their platform makes it easy to incorporate a company, get an EIN, open a bank account, and stay compliant. With clients from 100+ countries, Doola’s mission is to enable global entrepreneurship.
Job Role: Customer Care Agent Role
As a Customer Care Agent Role at Doola, you’ll be the first point of contact for customers and clients worldwide. You’ll handle inquiries, troubleshoot issues, and ensure an excellent customer experience through email, live chat, and occasional calls. This is a fully remote position tailored for individuals in India who are willing to work U.S. night shifts.
Key Responsibilities of Customer Care Agent Role
- Respond to customer queries via email, live chat, and phone in a timely and professional manner.
- Track and document customer interactions using internal systems and tools like Intercom and Zendesk.
- Collaborate with internal teams (Product, Engineering, Compliance) to resolve customer issues.
- Take ownership of issues and follow problems through to resolution.
- Maintain high customer satisfaction ratings and positive service outcomes.
- Provide feedback on recurring problems and help identify process improvement opportunities.
- Support onboarding and operational activities for international customers looking to set up their U.S. business.
Required Qualifications for Customer Care Agent Role
- 1+ year of experience in customer service, operations, or technical support roles.
- Excellent verbal and written communication in English.
- Comfortable working independently and managing multiple tasks.
- Tech-savvy with ability to learn new tools quickly (Slack, Intercom, Notion, etc.).
- Ability to work U.S. night shifts consistently.
Preferred Skills
- Experience working with global SaaS or fintech companies.
- Familiarity with U.S. company registration, banking, or compliance services.
- Customer-focused mindset with a passion for delivering high-quality service.
How to Apply for Doola Customer Care Agent Role
- Visit the official Doola careers page using the link below.
- Search for the “ Customer Care Agent Role” (Remote) job posting.
- Click on the job title to read the full description carefully.
- Prepare your updated resume tailored for a customer support role.
- Click on the “Apply Now” button and complete the application form.
- Wait for a confirmation email and keep checking your inbox regularly.
Frequently Asked Questions (FAQs)
Q1: Is this a permanent work-from-home job?
Yes, this role is fully remote and allows you to work from anywhere in India.
Q2: What is the expected shift timing for this role?
The job follows U.S. time zones, so expect late evening or night shifts (India time).
Q3: What experience is required to apply?
You should have at least 1 year of experience in a customer service or support role.
Q4: Is there any technical equipment provided?
You’ll need your own laptop or desktop with strong internet connectivity. No device is provided.
Q5: What is the expected salary for this position?
While the salary is not publicly listed, Doola offers competitive pay based on experience.
Q6: How will I be contacted after applying?
If shortlisted, you will receive an email from the Doola HR or recruiting team with next steps.
Why Join Doola?
- Work remotely with a global, mission-driven team.
- Make a real impact on global entrepreneurship.
- Opportunities to grow and upskill.
- Collaborative work culture and supportive leadership.
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