About Concentrix
Concentrix is a global leader in customer engagement and business performance improvement. With a wide presence across multiple countries, Concentrix offers services in customer service, technical support, and content moderation for top clients worldwide.
Best for: Individuals seeking full-time onsite roles in Kolkata with strong communication skills and a passion for customer service and technical support.
Job Overview
| Role | Representative, Operations |
|---|---|
| Company | Concentrix |
| Location | Greater Kolkata Area (On-site) |
| Type | Full-Time |
| Experience | Freshers & Experienced |
Key Responsibilities
- Provide customer service and technical support through inbound/outbound calls, emails, chats, or internet channels.
- Ensure service delivery meets contractual KPIs and quality standards.
- Clarify customer requirements and provide appropriate resolutions using decision-support tools.
- Listen attentively and demonstrate empathy to build rapport with customers.
- Maintain knowledge of client products/services and update work documentation accurately.
- Participate in initiatives to improve customer satisfaction and business performance.
- Offer additional products or services to customers when appropriate.
- Track and document customer interactions and resolve complex queries independently.
- In content moderation roles, review sensitive content for compliance with client policies.
Candidate Profile
- Graduate or undergraduate in any discipline.
- Excellent communication skills in English (written and verbal).
- Strong computer navigation and multitasking skills.
- Ability to remain patient, courteous, and professional in high-volume, fast-paced environments.
- Flexible to rotate shifts and adapt to changing priorities.
- Strong problem-solving and probing skills.
- Ability to work independently and as part of a team.
Why Join Concentrix?
- Opportunity to work with a global leader in customer experience.
- Full-time onsite employment with comprehensive training and support.
- Career growth opportunities in customer service and technical support domains.
- Inclusive and equal opportunity workplace.
How to Apply
- Prepare your resume highlighting relevant skills and experience.
- Click “Apply Now” once the timer ends below.
- You will be redirected to Concentrix’s official job application page.
Note: Concentrix is an equal opportunity employer and does not charge any recruitment fees.
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Disclaimer: This hiring is for Concentrix.