About this listing
This post is part of our cognizant jobs for freshers 2025 coverage. It highlights the PE – Customer Service PR role and explains why candidates interested in cognizant jobs for freshers 2025 should consider applying. The listing provides role details, requirements, and step-by-step application instructions tailored for job seekers.
Snapshot
| Company | Cognizant |
| Role | PE – Customer Service PR (Customer Service Representative) |
| Location | Indore, Madhya Pradesh (Work from Home) |
| Type | Full-Time; Remote (Rotational Shifts) |
| Experience | Freshers & Experienced (preferred customer service exposure) |
| Job ID | 000653392110 |
| Apply | Official Cognizant Careers Page |
| Date Published | September 01, 2025 |
Highlights
- Work-from-home role with rotational shifts – a key option under cognizant jobs for freshers 2025.
- Open to freshers and experienced professionals seeking cognizant jobs for freshers 2025.
- Focus on order entry, customer interactions, and process improvement – common in many cognizant jobs for freshers 2025 listings.
Role Summary
As a Customer Service Representative (PE – Customer Service PR), you will be responsible for handling customer inquiries, processing orders, resolving issues, and maintaining accurate records. Candidates applying to cognizant jobs for freshers 2025 should demonstrate communication skills, accuracy, and flexibility for rotational shifts.
Requirements
- Strong written and spoken English communication skills.
- Familiarity with customer service processes and order entry workflows.
- High attention to detail and accuracy in data entry.
- Comfortable working rotational/night shifts from a remote environment.
- Basic computer literacy; experience with CRM platforms is a plus (e.g., Zendesk, Salesforce).
- Customer Service Certification and English Language Proficiency Certification preferred.
- Ability to work independently, meet SLAs, and maintain quality metrics.
Key Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues promptly – a daily expectation in many cognizant jobs for freshers 2025 roles.
- Handle order entries accurately to ensure seamless processing and delivery.
- Maintain detailed records of customer interactions and transactions in the CRM.
- Escalate complex cases to the relevant teams and follow through until resolution.
- Use customer feedback to identify process improvements and suggest changes.
- Meet productivity and quality targets; monitor personal performance metrics.
- Participate in training and help document best practices for the team.
Day-to-day Example
On a typical day you may review pending customer tickets, prioritize urgent orders, call customers for clarifications, and update CRM notes. Midday tasks often include processing bulk entries, coordinating with logistics or product teams, and reporting recurring issues to your lead. End-of-shift duties usually involve handing over unresolved cases and ensuring status notes are complete for the next shift.
Soft Skills to Showcase
Employers value empathy, clear communication, time management, and a problem-solving attitude. Demonstrate patience, the ability to stay calm under pressure, and examples of when you reduced repeat issues or improved a small process. These soft skills often distinguish strong candidates in early-career roles.
Schedule
This role requires flexibility for rotational shifts which may include night-time coverage and weekend rotations depending on business needs. Candidates searching for cognizant jobs for freshers 2025 should be ready for varying hours as per shift allocation.
Benefits & Perks
Cognizant typically offers health benefits, paid leave, performance incentives, and access to learning resources. New associates may receive onboarding training, role-specific certifications, and internal mobility options to explore related functions.
What to Highlight in Your Resume
Emphasize measurable outcomes: accuracy rates, turnaround times, and any process improvements. List CRM tools you know and any customer service certifications. For freshers, include internships, project work, or volunteer experience that demonstrates communication and attention to detail.
Quick Checklist Before Applying
- Updated resume with measurable achievements.
- Scanned copies of ID and certifications ready.
- Stable internet and quiet interview space prepared.
- Availability for rotational shifts noted on your resume or cover note.
Interview Tips
Prepare concise examples that show how you handled difficult customer situations, improved a process, or reduced errors. Practice clear, professional spoken English and be ready to explain gaps in employment. Use specific metrics where possible and rehearse a short summary of your relevant tools and certifications.
How to Apply
- Update your resume highlighting customer service skills and any certifications relevant to cognizant jobs for freshers 2025.
- Gather certificates and a government-issued ID for verification.
- Apply via the official Cognizant careers page linked below to be considered for this opportunity.
- Prepare for screening calls and assessments.
FAQs
Q1. Is this role remote? Yes – this is a work-from-home role and listed among current cognizant jobs for freshers 2025.
Q2. Do I need prior experience? Prior customer service experience is preferred but not mandatory. Freshers can apply and should target cognizant jobs for freshers 2025 with a clear resume and relevant examples.
Q3. What certifications help? Customer Service Certification and English proficiency certificates strengthen your application for cognizant jobs for freshers 2025.
Final Note
If you’re targeting cognizant jobs for freshers 2025, apply with a clear resume, highlight relevant skills, and be ready for rotational shifts. Good luck!
Disclaimer
This summary of Cognizant PE – Customer Service PR (Indore, Work from Home) is republished from Cognizant’s official careers listing for informational purposes. Verify role details, eligibility, and compensation on the Cognizant careers site before applying. RojgarAI is not the hiring company.
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