Clipboard is hiring for a Customer Experience Specialist (Remote: Asia). This structured guide covers everything you need: Snapshot, company overview, role summary, key responsibilities, required skills, selection process, interview preparation, salary & benefits, career path, FAQs, and the official application link. Use this page to prepare thoroughly and apply for Customer Experience Specialist 2025.
Snapshot
| Company | Clipboard (Remote Asia) |
| Role | Customer Experience Specialist |
| Job Type | Full-Time, Remote |
| Shifts | 24/7 rotation, 5 days/week, weekend availability required |
| Eligibility | Fluent English, 2+ years customer support experience |
| Location | Remote (Asia) |
| Application Mode | Online |
About Clipboard & Worker Operations
Clipboard exists to lift as many people up the socioeconomic ladder as possible. We improve lives by helping professionals turn extra time and ambition into career growth and financial opportunity through our app-based marketplace that connects workplaces and professionals.
Clipboard is a fast-growing Series C company, a leader in the Long Term Care vertical and expanding into new areas such as Dental Offices and Schools. Recognized as a YC Top Company, Clipboard has a global, remote-first team of 700+ people. Since 2022, we have been profitable while filling millions of shifts annually across the US.
Role Summary
Clipboard’s Worker Operations team supports over 60,000 healthcare professionals on our platform. As a Customer Experience Specialist, you will be on the front lines of the worker journey, ensuring reliability, high performance, and trust. This entry-level role emphasizes urgency, ownership, and leadership potential. Many of our current leaders began in this role, making it an excellent growth opportunity for driven candidates.
Key Responsibilities
- Provide empathetic, accurate, and timely support across chat, voice, and email.
- Resolve issues related to shifts, payments, and platform use in real time.
- Use Zendesk and Salesforce to log cases, update fields, and maintain accurate notes.
- Apply judgment to troubleshoot issues, adapt workflows, and escalate when necessary.
- Personalize communication while maintaining a professional, confident tone.
- Flag recurring issues or trends to improve processes and worker experience.
- Guide new workers through onboarding and help them build confidence quickly.
- Demonstrate Clipboard values of speed, ownership, and high standards in every interaction.
Required & Preferred Qualifications
- Fluent, professional-level English (spoken and written).
- 2+ years of customer support via chat or voice.
- 2+ years experience with CRMs such as Zendesk or Salesforce.
- 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.).
- Strong problem-solving ability, initiative, and ownership mindset.
- Attention to detail and sound judgment under pressure.
- Ability to thrive in fast-paced, cross-functional environments.
- Collaborative team player with a growth mindset.
- Meets system requirements: 15Mbps internet, i5 processor or equivalent, 12GB RAM, quiet workspace, steady power.
Selection Process
- Application Review: Online screening of applications.
- Initial Assessment: Written or technical test to evaluate skills.
- Interview: Discussion with hiring managers and team leads.
- Final Decision: Offer extended to selected candidates.
Interview Preparation
- Review Clipboard’s mission, marketplace model, and healthcare focus.
- Prepare examples of handling fast-paced support situations.
- Familiarize yourself with CRMs like Zendesk or Salesforce.
- Practice clear, empathetic, and professional communication.
- Highlight problem-solving and process improvement experiences.
Salary & Work Environment
Estimated annual compensation ranges from $10,200–$18,000 USD. Final offers will vary based on education, qualifications, certifications, experience, and location. This is a fully remote role requiring weekend availability, with shifts assigned to meet business needs.
Career Path at Clipboard
Many of our leaders began their careers as Customer Experience Specialists. Clipboard emphasizes internal promotion, offering motivated team members the chance to grow into leadership roles and expand responsibilities over time.
Frequently Asked Questions
Is this role fully remote?
Yes, the role is fully remote for candidates located in Asia.
What shifts will I work?
Clipboard operates 24/7. You will work 5 days per week, with weekend availability required.
Do I need prior healthcare experience?
No, but customer support experience and ability to learn quickly are required.
What are the technical requirements?
A stable 15Mbps wired connection, i5 processor or equivalent, 12GB RAM, and a quiet working environment are required.
How to Apply
- Visit the official Clipboard careers page.
- Locate the Customer Experience Specialist (Asia Remote) posting.
- Prepare your updated CV/resume and cover letter.
- Submit your application online.
- Complete any follow-up assessments or interviews as requested.
Disclaimer
This job description is provided for informational purposes only. Clipboard may modify role details, compensation, or requirements at any time based on business needs.
Final Note
If you are sharp, driven, and eager to grow into leadership, Clipboard is the place to begin. Join us and help power a marketplace that supports healthcare professionals worldwide.
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