American Express is hiring for a Chat Customer Care Professional role in Gurugram (Hybrid). This opportunity is ideal for candidates seeking a stable and growth-oriented chat customer care job India. The role involves handling customer queries through chat, resolving issues efficiently, and ensuring a high level of service quality. Graduates from any discipline can apply, and prior chat experience is preferred but not mandatory. Candidates should have strong written communication skills, good typing speed (25–35 WPM), and be comfortable working in a 24×7 environment. American Express offers competitive pay, bonuses, medical and wellness benefits, hybrid work flexibility, and career development programs.
Table of Contents
Snapshots
| Company | American Express |
|---|---|
| Role | Chat Customer Care Professional |
| Location | Gurugram, Haryana (Hybrid) |
| Experience | Freshers to 2 years (chat experience preferred) |
| Qualification | Graduate (any discipline) |
| Salary | Competitive + Performance bonuses (Indicative ₹3.5–6 LPA) |
| Apply Link | Apply on Amex Careers |
If you are targeting a premium chat customer care job India with a global brand, this American Express position is worth your attention. In this role you’ll provide banking and account support to customers via chat, ensuring quick resolution, empathetic communication and strong quality adherence.
Role Overview
The primary objective for this chat customer care job India is to deliver efficient chat support for American Express banking customers. You will manage multiple chat sessions, resolve transactional and account queries, and proactively reduce delinquencies where applicable. The role demands clear written communication, empathy, adherence to quality standards, and comfort with 24×7 shift rotation.
Key Responsibilities
- Respond to customer chats promptly and professionally, aiming for first contact resolution.
- Manage 2–3 chat windows simultaneously while maintaining accuracy.
- Support customers with onboarding, account queries, payments and dispute resolution.
- Identify opportunities for preventive guidance to avoid future overdues.
- Maintain compliance with data protection and quality standards.
- Record chat transcripts and follow escalation procedures when required.
- Meet individual and team KPIs: CSAT, quality score, handle time, and productivity.
Required & Preferred Qualifications
Required
- Graduate in any discipline.
- Strong written English and the ability to interpret customer tone via text.
- Typing speed 25–35 WPM and good multitasking ability.
- Comfortable working in rotational shifts (24×7 environment).
Preferred
- Minimum 1 year of chat support experience or international process exposure.
- Basic troubleshooting and CRM navigation skills.
- Prior exposure to banking or financial services is a plus for this chat customer care job India role.
Salary & Benefits
American Express offers competitive base salary plus performance-linked incentives. Benefits typically include medical and wellness coverage, retirement support, paid parental leave, and learning & development programs. The hybrid model supports flexible working arrangements based on business needs.
How to Apply
- Click the Apply on Amex Careers link above (or visit the official American Express careers page).
- Keep your updated resume and a professional cover note ready highlighting chat experience and availability for shifts.
- Fill out the application form, attach your resume, and complete any pre-screening assessments.
- If shortlisted, you will be contacted for a chat-based assessment and panel interview.
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Note: All jobs are sourced from official company websites. RojgarAI never charges any fee or guarantees jobs. Please apply only through the official links.
FAQs – Chat Customer Care Job India 2025
Q1. What is a Chat Customer Care Job India 2025?
A Chat Customer Care Job India 2025 involves assisting customers through live chat instead of phone calls. The goal is to resolve customer queries quickly and provide an excellent written support experience.
Q2. Who can apply for Chat Customer Care Job India 2025?
Any graduate or undergraduate with strong written English, typing speed (25–35 WPM), and basic computer skills can apply. Both freshers and experienced candidates are welcome.
Q3. Is Chat Customer Care Job India 2025 work from home or hybrid?
Most companies in 2025 offer hybrid or full work-from-home options. However, some roles may require occasional office visits based on business needs.
Q4. What is the salary range for Chat Customer Care Job India 2025?
The average salary ranges from ₹3.5 to ₹6 LPA, depending on experience and company. Many employers also offer bonuses, health insurance, and additional benefits.
Q5. How to prepare for Chat Customer Care Job India 2025 interviews?
Work on improving your written English, typing accuracy, and customer service etiquette. Practice chat scenarios, problem-solving, and basic CRM navigation to perform well in assessments.
Q6. Which companies are hiring for Chat Customer Care Job India 2025?
Top companies hiring include American Express, Amazon, Wipro, Tech Mahindra, Concentrix, and HCL. Always verify openings on official career pages or trusted portals like RojgarAI.com.
Quick Highlights
- Role: Chat Customer Care Professional (Banking chat)
- Location: Gurugram (Hybrid)
- Qualification: Graduate
- Experience: Freshers OK; chat experience preferred
- Shifts: 24×7 rotational
- Apply Link: Official Amex careers portal
Disclaimer:
RojgarAI kisi bhi job ki guarantee nahi deta. Hum sirf verified job listings share karte hain – final hiring decision aur eligibility ka adhikar company (American Express) ka hota hai. RojgarAI kabhi bhi applicants se application fee, placement charge ya koi bhi paisa nahi leta.
Job Source / Credit: American Express. Apply karne se pehle hamesha company ki official careers page par job details verify karein. Agar aapko listing me koi galti ya fraud suspect ho, to hume turant contact karein.
