Cactus Communications Hiring Customer Service Contractor | Remote Work from Home Job in India 2025 | Apply Today

About Cactus Communications & the Customer Service Contractor

Cactus Communications, the parent company of Editage, is hiring for the position of Contractor – Customer Service (Remote, India). If you’re passionate about client satisfaction and want to support global customers in academia, publishing, and healthcare – this role is an ideal start.

CACTUS is a remote-first company offering flexible work options, global exposure, and a fast-paced, rewarding environment. No prior customer service experience is required – freshers are welcome.

Job Snapshot

Position	Contractor – Customer Service
Company	Editage (by Cactus Communications)
Location	Remote (India)
Experience Level	0–2 years (Freshers can apply)
Education	Graduate (Any Stream)
Job Type	Contractual (Full-Time)

Why Join Editage at Cactus Communications

• Remote Opportunity – Work from anywhere in India
• Flexible Schedule – 5-day work week with rotational shifts
• Skill Development – Communication, client handling, CRM tools
• Global Exposure – Serve researchers and clients worldwide
• Inclusive Culture – Diverse teams and supportive work environment

Key Responsibilities – Customer Service Contractor

Email & Customer Support

• Respond to email queries from clients quickly and accurately
• Log, escalate, and resolve client issues in a timely manner
• Maintain accurate records and ensure zero pending tasks

Assignment & Delivery Coordination

• Set up assignments based on client requests
• Ensure on-time delivery by coordinating with the internal team
• Follow up on open items and status updates

Feedback & Internal Collaboration

• Communicate feedback and concerns with the Delivery Team
• Manage customer expectations effectively
• Meet key performance metrics (KPI) on response and resolution time

Eligibility – Qualifications & Requirements

• Bachelor’s degree in any stream (mandatory)
• 0–2 years of experience in any field (Customer Service preferred)
• Excellent communication skills (written and verbal)
• Ability to multitask, manage time, and meet deadlines
• Basic computer knowledge (email, CRM, Word, Excel)

Selection Process

• Initial screening
• Take-home assessment
• 2–3 virtual interviews via MS Teams

How to Apply for Cactus Customer Service Role

1. Update your resume with relevant education and communication skills.
2. Highlight this job title: “Contractor – Customer Service, Editage (Cactus Communications)”
3. Wait for the 10-second timer to finish and click “Apply Now.”
4. Application will redirect you to the official Cactus job portal.
5. Do NOT share OTPs, passwords, or make any payment to anyone.

Note: Apply only through the official CACTUS job portal. This listing is for informational purposes via RojgarAI.com.

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Disclaimer: This post is based on official information from Cactus Communications. RojgarAI does not conduct hiring. Report suspicious activity directly to Cactus.

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