The Revolut Support Specialist (Backoffice) role is a full-time remote position in India. In this job, you investigate customer issues, resolve cases using standard procedures, and assist product teams with clear documentation. Revolut prefers candidates who have over 18 months of customer service experience. However, strong communicators who are looking for entry-level positions at Revolut can also apply for similar support roles. This job requires excellent English skills, analytical skills, attention to detail, and the ability to work in rotational shifts, including nights and weekends. It’s a great chance to work in a fast-growing global fintech company that offers strong learning, growth, and remote flexibility.
Table of Contents
Job Snapshots
| Role | Support Specialist (Backoffice) – Customer Support |
| Company | Revolut |
| Employment Type | Full-time (Remote – India) |
| Experience | 18+ months preferred (strong freshers can apply to related roles) |
| Shifts | Rotational (nights & weekends possible; compensated) |
| Date Published | Nov 15, 2025 |
| How to Apply | Apply on Revolut Careers (official channel only) |
Role Overview
The Support Specialist (Backoffice) at Revolut is part of the Customer Support team that helps millions of customers around the world. In this role, you will conduct investigations, follow standard procedures to resolve issues, perform root-cause analyses, and support product teams by providing clear, structured information. This job values accuracy, empathy, and the ability to explain complex issues in a simple way. If you are looking for Revolut jobs for freshers, this position is a great way to start in fintech operations and product support.
Why This Role?
Revolut provides an opportunity to work at a fast-growing fintech company that strongly emphasizes product. This back office support role is perfect for those who like solving problems, improving processes, and contributing to product enhancements. Candidates looking for Revolut jobs for freshers will find that back office roles offer chances to learn and gain experience in product, compliance, and operational workflows.
What You’ll Do (Key Responsibilities)
- Apply standard procedures to investigate and resolve customer issues accurately and with care.
- Handle FAQs and routine troubleshooting independently; escalate complex cases when needed.
- Conduct structured investigations and collect relevant evidence for product and operations teams.
- Perform root-cause analyses using established methods and document your findings.
- Meet service level agreements while ensuring high-quality and consistent customer communication.
- Support core product functionality and help customers with basic product queries.
- Communicate clearly and simply to ensure a great customer experience.
Who Should Apply?
This role suits candidates who:
- Have strong English communication skills (C1 or above preferred).
- Bring 18+ months of customer service experience (investigative or financial service experience is a plus).
- Possess strong numeracy, analytical thinking, and attention to detail.
- Are comfortable working shifts, including nights and weekends as needed.
- Demonstrate empathy, patience, and a genuine desire to help customers.
- Can work independently while collaborating with global teams.
Freshers looking for revolut jobs for freshers should highlight transferable skills: communication, investigations (case studies/projects), strong IT comfort, and any internships or short-term projects that show analytical ability.
Skills & Certifications (Recommended)
- Bachelor’s degree (provisional certificate should be available on request).
- Excellent verbal and written English skills (C1+).
- Familiarity with CRM tools, ticketing systems, and investigation workflows.
- Strong IT skills and comfort with basic product troubleshooting.
- Customer service or financial services experience is a plus.
- Recommended: training or certification in customer service excellence or basics of anti-money laundering/fraud for fintech roles.
Revolut Jobs for Freshers
About Revolut
Revolut is a global fintech company that is creating a financial super app. This app assists customers with spending, saving, investing, exchanging, and travel services. Founded in 2015, the company serves millions of customers around the world. It emphasizes a culture focused on performance, product development, and operational efficiency. Revolut encourages diversity and inclusion and has built its global teams to support customers at any time. Revolut Jobs for Freshers
Application Process – Step by Step (Revolut Jobs for Freshers)
- Update your resume, emphasizing customer support, investigations, and any fintech experience.
- Visit Revolut’s official careers page and search for the Support Specialist (Backoffice) role in India.
- Complete the online application, uploading your CV and any requested certificates.
- Watch your email closely and make sure all communications come from an @revolut.com address. Revolut will never ask for payment during recruitment.
- If selected, you’ll be invited to assessment rounds, which may include a written or home test and interviews.
- Complete document verification and onboarding instructions if you get the job.
Important: Job scams are common. Apply only via official Revolut channels. Always confirm recruiter emails end with @revolut.com. Do not pay or share sensitive financial information during recruitment. Report suspicious messages immediately. Revolut jobs for freshers.
Interview Preparation (What to Expect)
Typical rounds include:
- HR Round: Introductions, motivation, and cultural fit (Revolut values – Get It Done, Deliver WOW, Think Deeper).
- Technical/Operational Round: Scenario-based questions about investigations, root-cause analysis, and case-handling.
- Communication Check: Your ability to explain complex information simply (written & spoken).
- Behavioral Questions: Examples of empathy, ownership, and cross-team collaboration.
- Document Verification: Degree certificate, ID proof, and documentation of claimed work experience.
Benefits & Growth Potential
- Flexible hybrid or remote work options depending on the role and team.
- Compensated night and weekend shifts when applicable.
- Access to internal learning and development programs and global career paths.
- Competitive financial benefits and company subscriptions based on the role.
- Work with a high-performing global team and gain experience in products and fintech.
Frequently Asked Questions (Revolut Support Specialist)
Q1: Is this a remote job?
Yes, this role is remote for India. Revolut lists Bangalore as a regional support location, but most work is handled from home.
Q2: Can freshers apply for this role?
Revolut prefers 18+ months of customer service experience. However, freshers exploring revolut jobs for freshers can apply for related support roles if they have strong English, good communication skills, and basic analytical/problem-solving abilities.
Q3: Does this job include night shifts?
Yes. Rotational shifts are part of customer support operations. Night and weekend shifts are compensated.
Q4: What skills does Revolut expect?
Strong English communication, analytical ability, attention to detail, problem-solving skills, and familiarity with CRM or ticketing tools. Freshers should highlight internships or academic projects.
Q5: Is finance experience mandatory?
No. It’s helpful but not required. Revolut mainly looks for communication skills, accuracy, and the ability to investigate customer issues.
Q6: How do I verify a genuine Revolut recruiter?
Official emails always come from “@revolut.com”. Revolut will never ask for money, fees, or sensitive financial details.
Q7: What is the career growth in this role?
Support Specialists often move into product operations, financial crime, compliance, quality assurance, or team leadership roles. It’s a strong pathway for people looking at revolut jobs for freshers.
Q8: What documents are required for verification?
Aadhar/PAN, educational certificates (degree or provisional), work experience letters (if available), and basic identity proofs.
Q9: How long is the Revolut hiring process?
Usually 1–3 weeks, depending on assessments, communication tests, and document checks.
Q10: Is there any fee to apply?
No. Applying to Revolut is 100% free. Always use the official Revolut Careers website.
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Final Words & Disclaimer
If you’re looking for a role that combines detailed investigative work with customer empathy at a fast-growing fintech, consider applying for the Revolut Support Specialist (Backoffice) position. Update your resume, highlight your investigative and communication strengths, and apply through the official Revolut careers page. For freshers searching for revolut jobs for freshers, mention internships, projects, and any analytical coursework to stand out.
Disclaimer: RojgarAI is not a recruitment agency and does not charge fees. All openings listed by RojgarAI are sourced from official company career pages or verified announcements. We recommend candidates apply only via official employer channels and verify all communications. RojgarAI cannot guarantee hiring or interview calls. Always report suspected job scams and verify recruiter emails.
Source: Revolut Careers. Use only official channels and watch for @revolut.com communications.
