Hotsourced is hiring for a Customer Service Remote Job (Customer Service & Sales Support Agent) to support a fast-growing UK car-care marketplace. This post mirrors our detailed corporate/campus-style guides – you’ll find the job snapshot, role summary, responsibilities, qualifications, application steps, interview process, preparation tips, documents checklist, salary expectations, career path, sample interview Q&A and FAQs – everything you need to apply for this Customer Service Remote Job with confidence.
Snapshot
| Company | Hotsourced (Client: UK Car Care Marketplace) |
| Role | Customer Service & Sales Support Agent (Customer Service Remote Job) |
| Job ID | LinkedIn – 4287522755 |
| Job Type | Full-time, Remote (India) |
| Shifts | Mon–Fri, UK business hours (1:30 PM – 10:30 PM IST) |
| Compensation | ₹3 – 5.8 LPA (depends on experience) |
About Hotsourced
Hotsourced partners with international clients to provide customer engagement, sales support, and operational services. The current opening supports a UK car care marketplace that uses a CRM/booking platform to manage mobile repair partners – a role that blends customer empathy with process rigor. If you are searching for a dependable Customer Service Remote Job, Hotsourced offers structured training, clear KPIs, and exposure to international customers.
Role Summary
The Customer Service Remote Job (Customer Service & Sales Support Agent) is a customer-facing, process-driven position focused on nurturing warm leads, converting repair quotes into bookings, and ensuring excellent post-enquiry follow-up. You will be a trusted point of contact for customers from enquiry through booking while coordinating with technicians and the Sales Manager to keep the pipeline moving.
Key Responsibilities
- Call customers who requested repair quotes to explain options, answer questions, and convert quotes to confirmed bookings.
- Make high-volume outbound calls to warm leads – no cold calling required.
- Manage follow-ups and reminders so every enquiry receives timely communication.
- Coordinate with technicians to chase outstanding quotes and update customers promptly.
- Log all interactions accurately in the CRM and follow the agreed sales process.
- Handle objections empathetically and maintain a professional, helpful tone at all times.
- Work with Sales Manager to continuously improve call scripts and follow-up cadences.
Required & Preferred Qualifications
Candidates applying for this Customer Service Remote Job should pair strong communication skills with process discipline and resilience.
- Required: 2+ years in customer service, inside sales, or lead conversion (high-call-volume experience preferred).
- Excellent spoken English and a confident phone manner.
- Strong organizational skills with ability to manage multiple follow-ups.
- Familiarity with CRM tools, basic Excel skills, and comfortable documenting processes.
- Proactive attitude – you chase missing information and keep deals moving.
- Preferred: Experience supporting international clients (UK/Europe) or familiarity with booking/dispatch systems.
Application & Interview Process (What to Expect)
The hiring process for this Customer Service Remote Job is straightforward and typically includes the following stages:
- Online Application: Apply via the LinkedIn job link or RojgarAI page (upload CV and details).
- HR Screening: Short call to confirm fit, availability, and salary expectations.
- Role-Play / Assessment: A practical exercise simulating a customer enquiry and follow-up.
- Manager Interview: Discussion with Sales Manager covering processes, objection handling and resilience.
- Offer & Onboarding: Successful candidates receive an offer, document verification, and onboarding schedule including laptop allocation.
Interview Preparation Tips
Preparation improves outcomes. Below are targeted tips for applicants to the Customer Service Remote Job:
- Polish phone and chat etiquette – practice concise, empathetic responses.
- Prepare STAR examples showing resilience, follow-up discipline and conversion outcomes.
- Be ready for a role-play: demonstrate how you would convert a hesitant customer into a booking.
- Familiarize yourself with CRM basics and how to document call notes clearly.
- Highlight any past experience working with UK or international customers to show timezone and cultural awareness.
Documents Checklist (Prepare for Offer Stage)
Keep the following documents ready for verification if you are applying for this Customer Service Remote Job:
- Updated resume (PDF preferred)
- Photo ID (Passport/Aadhaar/Voter ID)
- Academic certificates (10th, 12th, degree/diploma)
- Experience letters, relieving letters and payslips (if applicable)
- Bank account details and PAN for salary setup (India hires)
Salary & Benefits
Compensation for this Customer Service Remote Job varies by experience. Typical packages range from ₹3.0 LPA for entry-level candidates up to ₹5.8 LPA for experienced hires. Benefits include 20 days annual leave, bank holidays (as per client policy), health coverage (regional), performance bonuses and a company-provided laptop for the onboarding period.
Career Path & Growth Opportunities
Starting in this Customer Service Remote Job can lead to roles such as Senior Sales Support, Team Lead, Sales Manager, or Operations Manager. High performers may transition into client-facing account roles, process improvement, or project coordination for international accounts.
Sample Interview Questions & Suggested Answers
Q: How would you convert a customer who is hesitant to book a repair?
Suggested approach: Empathize with their concern, clarify the issue, explain partner credentials & ratings, offer available time-slots and any guarantees, then guide them to a simple next step (confirming date/time). Log the call details in CRM and set a follow-up reminder.
Q: Describe how you stay organised with many follow-ups.
Suggested approach: Use CRM reminders, prioritise by urgency, block time for callbacks, and keep concise notes after each interaction so context is always available for the next contact.
Frequently Asked Questions
Q: Is this a remote role?
A: Yes. This posting is for a remote position based in India supporting UK business hours; candidates applying for this Customer Service Remote Job should be comfortable with the specified shift timings.
Q: Who should apply?
A: Candidates with 2+ years in customer service/inside sales, strong English, and high call-volume experience should apply. Freshers with relevant internships may also be considered for this Customer Service Remote Job.
Q: How do I apply?
A: Apply through the official LinkedIn listing (ID 4287522755) or via RojgarAI. Use the Apply button below and tailor your CV to highlight customer conversions, CRM experience and process discipline for this Customer Service Remote Job.
Disclaimer
Job details are based on the official Hotsourced / LinkedIn job posting (ID 4287522755). Hotsourced and its client do not request fees during recruitment – always confirm official instructions on the careers portal. RojgarAI provides this structured guide to help you prepare; final terms, benefits and salary are determined by the employer at offer stage.
Final Note
Apply for this Customer Service Remote Job at Hotsourced as soon as possible. Emphasize measurable outcomes in your CV (conversion rates, call volumes handled), practice role-play scenarios, and demonstrate process discipline during interviews. Good luck – focus on empathy, clarity and follow-up to stand out in every stage.
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