The Associate Customer Service Manager India 2025 role at Cactus Communications is a 3-month remote contract opportunity for fresh graduates and early professionals. You’ll handle customer queries, ensure smooth operations, and support global clients across research and publishing. Ideal for candidates with strong communication, problem-solving, and multitasking skills.
Table of Contents
Job Snapshot – Customer Service Manager
| Company | Cactus Communications |
|---|---|
| Role | Associate Customer Service Manager |
| Location | Remote – India (Occasional Mumbai Visit) |
| Department | Customer Service & Operations |
| Contract Type | 3-Month Fixed Term (Contract) |
| Experience Required | 0–1 Year (Customer Support or Operations) |
| Education | Bachelor’s Degree in any discipline |
| Work Mode | Remote-First (Accelerate from Anywhere) |
| Work Days | Includes Saturdays and Sundays |
About Cactus Communications
Cactus Communications (also known as Cactus Global) was established in 2002 and has become a pioneer in scientific communication and AI-powered research support. Headquartered in Mumbai, Cactus operates across 10+ countries including the USA, UK, Japan, South Korea, and Singapore. With a mission to bridge the gap between research and global visibility, the company provides editing, translation, and AI-based solutions for researchers and universities worldwide.
Its flagship brands – Editage, Paperpal, Mind the Graph, and R Discovery – are globally recognized for quality, innovation, and service excellence. Cactus Communications has been named among India’s Best Companies to Work For by the Great Place to Work Institute multiple times. The organization’s philosophy centers around flexibility, transparency, and growth – making it an ideal employer for today’s remote workforce.
About the Role – Associate Customer Service Manager India 2025
The Associate Customer Service Manager India 2025 position is an opportunity to work with global clients and ensure a seamless customer journey. This role is designed for proactive professionals who can respond quickly, manage large volumes of client inquiries, and deliver exceptional service without compromising accuracy or empathy.
As an Associate Customer Service Manager, you will act as a key liaison between clients and internal departments. You’ll provide detailed support to researchers, universities, and partners who use Cactus solutions. From handling inquiries to coordinating resolutions, every action you take will impact the client’s experience and Cactus’ reputation for excellence.
This role is remote-first, meaning you can work from anywhere in India. However, team members may occasionally be asked to travel to the Mumbai office for key meetings, training sessions, or company events. The short-term nature of this 3-month contract offers candidates a great chance to gain real-world customer success experience with a leading tech-based organization.
Key Responsibilities
- Address and resolve customer inquiries across multiple platforms including email, live chat, and helpdesk systems.
- Ensure quick, polite, and effective responses to all client queries while maintaining high satisfaction scores.
- Work collaboratively with internal departments to deliver accurate and timely solutions.
- Monitor the progress of ongoing cases and follow up to ensure timely closure of all requests.
- Identify process improvement opportunities to enhance the customer experience.
- Manage high volumes of service requests without compromising quality or professionalism.
- Escalate unresolved issues to the appropriate teams with clear documentation.
- Handle weekend shifts or flexible hours as required by business needs.
- Document and report daily metrics to supervisors for quality analysis.
This position requires agility, empathy, and exceptional communication. The Associate Customer Service Manager India 2025 will be the first point of contact for customers, setting the tone for trust and professionalism.
Skills & Qualifications
- Bachelor’s degree in any discipline (preferred: communications, management, or related fields).
- 0–1 year of experience in customer support or service industry roles.
- Excellent verbal and written English communication skills.
- Strong attention to detail and task management ability.
- Proficient in Microsoft Office, Google Workspace, and ticketing systems (e.g., Zendesk, Freshdesk).
- Ability to prioritize multiple customer requests simultaneously.
- Proactive attitude with a problem-solving mindset.
- Flexibility to work in rotational or weekend shifts.
- Reliable internet connection and a professional home workspace for remote collaboration.
Work Culture at Cactus
Cactus Communications is recognized for its “Accelerate from Anywhere” philosophy, encouraging employees to work flexibly while maintaining productivity and balance. The company values independence, documentation, and asynchronous communication – making it ideal for self-driven professionals.
As an Associate Customer Service Manager India 2025, you’ll experience a culture that values ownership, transparency, and collaboration. The company supports professional growth through mentorship, training sessions, and exposure to global clients. Additionally, Cactus promotes diversity, inclusion, and equality across all roles, ensuring that every voice is heard and respected.
The environment encourages open communication, and all collaboration happens primarily via MS Teams and internal project management tools. Employees are expected to document their work, respect others’ time zones, and maintain accountability without micromanagement.
5 Easy Steps to Apply for Associate Customer Service Manager India 2025
Follow these quick and clear steps to submit your application:
- Step 1 – Visit the Official Cactus Careers Page:
Go to the Cactus Careers Portal and search for “Associate Customer Service Manager India 2025.” - Step 2 – Read the Job Description:
Carefully review the role requirements, shift details, and qualifications. - Step 3 – Click “Apply Now”:
Fill out the application form with accurate details and upload your latest resume. - Step 4 – Complete the Take-Home Task:
Shortlisted applicants will receive a short task to demonstrate communication and prioritization skills. - Step 5 – Attend Virtual Interviews:
After clearing the task, candidates will attend two or three rounds of interviews conducted virtually through MS Teams.
Apply Now – Associate Customer Service Manager
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FAQs – Associate Customer Service Manager India 2025
1. Is this a permanent or contractual position?
This is a 3-month contractual position. Based on performance, candidates may be offered full-time roles in the future.
2. Is it a work-from-home job?
Yes, this role follows Cactus’s remote-first model. You can work from anywhere in India.
3. What is the working schedule?
The Associate Customer Service Manager India 2025 position requires flexible scheduling, including weekend shifts.
4. What kind of training is provided?
Selected candidates receive onboarding and product training to familiarize themselves with internal tools, workflow, and customer support systems.
5. What are the key skills needed to excel in this role?
Strong communication, empathy, attention to detail, and ability to multitask efficiently are essential for success.
Job Highlights
- Position: Associate Customer Service Manager India 2025
- Company: Cactus Communications
- Type: Contract (3 Months)
- Experience: 0–1 Year
- Mode: Remote / Work From Home
- Location: India (Flexible, Mumbai-based events possible)
- Shift: Includes Weekends
Disclaimer
RojgarAI.com is not a recruitment agency and does not guarantee any job placement. The Associate Customer Service Manager India 2025 job information shared above is sourced directly from the official Cactus Communications Careers Portal. We strongly advise applicants to verify all details on the official website before applying. RojgarAI does not charge any money, registration fee, or commission for job applications. Please stay alert and avoid fraudulent job offers or payment requests made in the name of any organization.
