American Express is hiring a Customer Service Analyst for its Gurugram office in a hybrid work setup. Join one of the world’s most recognized and respected financial services brands, where your ideas matter, your voice is heard, and your work truly makes a difference.
Location: Gurugram, Haryana (Hybrid) | Type: Full-Time | Job ID: 25011161
Job Overview
| Position | Customer Service Analyst |
|---|---|
| Company | American Express |
| Work Type | Full-Time (Hybrid) |
| Education | Graduate (Any Discipline) |
Key Responsibilities
- Process banking updates, maintenance, new merchant account setups, and reconciliation requests.
- Handle inbound/outbound calls with financial institutions, merchants, and internal teams.
- Analyze and validate business and legal documents (T&Cs, licenses, IRS docs, PAD Agreements).
- Meet strict deadlines while enhancing the overall merchant experience.
- Collaborate across multiple teams like Risk Management, Banking, SRG, Acquisition, and Welcome Acceptance.
Skills & Qualifications
- Graduate degree (mandatory).
- Excellent verbal and written communication skills.
- Customer-focused with urgency and attention to detail.
- Strong analytical thinking and ability to manage multiple tasks.
- Proficiency in MS Office tools (Excel, Word, PowerPoint).
- Ability to understand and apply complex policies and documents.
Why Join American Express?
- Work with a global financial leader backed by 175+ years of innovation.
- Enjoy a collaborative and inclusive work environment.
- Opportunities for career advancement, leadership development, and skill building.
- Comprehensive well-being and benefit programs.
- Hybrid work flexibility with support for work-life balance.
How to Apply
- Click the “Apply Now” button below.
- You will be redirected to the official American Express career portal.
- Fill in your details, upload your CV, and submit your application.
- Check your email for confirmation and next steps.
About American Express
American Express is a global leader in payment services, known for exceptional customer care and innovation. With a legacy of over 175 years, Amex supports colleagues and communities while helping businesses and individuals succeed financially.
Disclaimer: This listing is published by RojgarAI.com for informational purposes. We are not associated with American Express’ recruitment process. Always apply via the official career portal.
Stay updated via WhatsApp
Join us on Telegram for updates
