This American Express Executive Operations Associate (ANZ Market, Hybrid, Gurugram) post describes the role, skills needed, daily tasks, benefits, growth opportunities, and clear steps to apply. If you want to build a meaningful operations career at a Fortune 100 company, the American Express Executive Operations Associate (ANZ Market, Hybrid, Gurugram) role combines client operations, compliance requirements, and teamwork across departments.
Snapshot
| Company | American Express (Amex) |
| Role | Executive Operations Associate – ANZ Market |
| Location | Gurugram, Haryana (Hybrid) |
| Type | Full-time; Hybrid (typically about three days onsite per week) |
| Schedule | Weekdays with alignment to ANZ time zones (early-morning IST possible) |
| Experience | Bachelor’s degree preferred; strong experience in client service or operations is a plus |
| Compensation | Competitive base salary + performance bonus + Amex benefits |
About American Express
For over 175 years, American Express has developed a reputation for trust, excellent customer service, and innovation in payments. Taking on the role of American Express Executive Operations Associate (ANZ Market, Hybrid, Gurugram) means being part of a customer-focused culture, strong governance, and ongoing learning.
Highlights
- Work at a globally respected Fortune 100 financial services company.
- Manage end-to-end ANZ consumer onboarding and operational excellence.
- Enjoy a hybrid model with opportunities for collaboration, coaching, and career growth.
- Gain strong exposure to compliance, risk, and customer experience.
- Access clear paths for growth into team leadership, risk, compliance, or program management roles.
Role Summary – Executive Operations Associate
The American Express Executive Operations Associate (ANZ Market, Hybrid, Gurugram) handles onboarding for ANZ consumer cards, verifies documentation, conducts risk and AML checks, and collaborates with various teams to resolve issues. You will balance precision, efficiency, and empathy while maintaining Amex standards.
Requirements
- Bachelor’s degree preferred (any field); strong academic or professional background.
- Excellent English communication skills (written and spoken); understanding of ANZ customer nuances.
- Attention to detail with the ability to follow SOPs and meet strict SLAs.
- Comfort with data entry across multiple systems and dashboards.
- Analytical mindset for identifying basic risk, fraud, and AML signs; quick judgment for escalation.
- Ability to perform well under pressure; team-oriented mindset in a hybrid setting.
- Legal authorization to work in India.
Key Responsibilities
- Process ANZ consumer card applications from start to finish with accuracy and efficiency.
- Conduct AML, KYC, and fraud checks; consistently document results.
- Work with risk, compliance, and tech operations to clear application roadblocks.
- Communicate with customers via email and phone for clarifications and to ensure a smooth experience.
- Maintain quality, turnaround times, and productivity metrics; contribute to process improvements.
- Follow privacy, regulatory, and internal control standards at all times.
Compensation & Benefits
- Competitive base salary with performance-based incentives.
- Health and wellness benefits; employee support resources.
- Paid time off, parental benefits, and retirement/insurance programs (as per company policy).
- Opportunities for learning, certifications, and leadership development.
- An inclusive culture with recognition programs and opportunities for global mobility.
Career Growth
Top performers in the American Express Executive Operations Associate (ANZ Market, Hybrid, Gurugram) role can move up to Senior Associate, Team Lead, Risk/Compliance Analyst, or Program/Process Excellence roles. Amex promotes growth through coaching, mentorship, and opportunities for internal job changes.
How to Apply – Step by Step
- Update your resume with measurable impacts from your operations experience (e.g., turnaround times, quality percentages, NPS).
- Highlight compliance experience (KYC/AML/fraud), management of stakeholders, and tools you have used.
- Apply on the official Amex Careers portal using the link provided below.
- Prepare for scenario questions related to prioritization, customer empathy, and risk assessment.
- Respond quickly to recruiter emails and complete any required assessments on time.
If this fits your goals, apply for the American Express Executive Operations Associate (ANZ Market, Hybrid, Gurugram) now.
Apply NowFAQs
Q1. Is this role remote?
It is a hybrid position in Gurugram. The American Express Executive Operations Associate (ANZ Market, Hybrid, Gurugram) typically works onsite a few days a week.
Q2. Are there early shifts?
Yes, to assist ANZ customers, early-morning IST shifts may apply.
Q3. Do I need previous financial services experience?
It can be beneficial but is not required. Strong communication skills, accuracy, and adherence to processes are essential.
Q4. What skills are important for selection?
Awareness of KYC/AML, ability to coordinate with stakeholders, accuracy in processing, and customer empathy.
Q5. Is there an application fee?
No. American Express does not charge candidates at any point in the hiring process.
Disclaimer
This summary of the American Express Executive Operations Associate (ANZ Market, Hybrid, Gurugram) is meant to assist candidates. Always check eligibility, benefits, and details of the role on the official American Express Careers site before applying.
Final Note
If you are ready to develop in operations, enhance your compliance skills, and create memorable customer experiences, the American Express Executive Operations Associate (ANZ Market, Hybrid, Gurugram) position provides a solid opportunity. Apply with confidence and highlight your measurable impacts from past experiences.
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