Amazon Chat Support Jobs India 2025 in Mumbai, India, for a chat and email support role. This work-from-home opportunity requires at least 6 months of IT or customer service experience, strong communication skills, and the ability to troubleshoot technical issues effectively. Flexible shifts, including evenings, nights, and weekends, are part of the role. Apply online to join a global tech leader and advance your career in IT support.
Table of Contents
Job Snapshot
| Company | Amazon |
|---|---|
| Role | IT Services Support Associate I – Chat & Email Support |
| Location | Mumbai, Maharashtra (Virtual / Work from Home) |
| Job Type | Full-Time |
| Shifts | Flexible shifts including evenings, nights, weekends, and holidays |
| Experience Required | Minimum 6 months in IT or Customer Service Support |
| Application Link | Below |
About Amazon Chat Support Jobs India 2025
Amazon’s IT Services team provides technical support for Amazon Corporate employees and subsidiaries worldwide. As an IT Services Support Associate I, you will handle incoming support chats, emails, and calls. The role focuses on delivering fast, accurate, and friendly technical support while maintaining Amazon’s high standards of customer satisfaction.
This position is perfect for individuals who enjoy problem-solving, multitasking, and helping customers with technical issues. The role requires adapting quickly to new systems and processes while maintaining professionalism at all times.
Key Responsibilities
- Review written communications for policy compliance and timely responses.
- Respond to web chats, emails, telephone calls, and ticketing systems professionally and promptly.
- Document customer interactions with accurate, thorough, and timely call logs.
- Inform customers of remedies and answer basic technical questions.
- Follow all SOPs and utilize the Knowledge Management System effectively.
- Maintain current knowledge of company policies to facilitate communications.
- Act as a customer liaison, resolving or initiating solutions to technical issues.
- Work flexible shifts, including nights, weekends, and holidays.
- Support new hire onboarding and assist in transitioning to automated systems.
Basic Qualifications
- Strong verbal and written communication skills.
- At least 6 months of experience in IT or customer service, with ability to troubleshoot and explain technical issues in layman’s terms.
- Ability to quickly adapt to different operating systems, PC hardware, and software issues.
- Critical thinking to determine steps needed to resolve contacts efficiently.
- Ability to empathize and prioritize internal customer needs.
- Commitment to quality, multitasking, and adherence to schedules.
Preferred Qualifications
- Excellent soft skills to manage various forms of communication.
- Ability to create clear and concise trouble tickets.
- Logical problem-solving mindset.
- Adaptability to a fast-paced work environment.
- Ability to handle high volume of technical requests effectively.
Why Work With Amazon
- Join a globally recognized company with an inclusive culture.
- Flexible work-from-home opportunities.
- Gain exposure to international IT support operations.
- Be part of a team that encourages innovation and continuous learning.
- Opportunity for career growth within Amazon IT Services.
How to Apply for Amazon Chat Support Jobs India 2025
- Visit the official Amazon careers page: Amazon IT Support Associate I – Apply
- Click on Apply Now and log in or create an account.
- Fill out your personal details, upload your resume, and complete the assessment.
- Submit your application and wait for the Amazon recruitment team to reach out.
Important Links
| Links | Access Here |
|---|---|
| Amazon apply Link | Click Here |
| Ditto Work from Home Insurance Advisor | Click Here |
| More Latest Jobs on RojgarAI.com | Visit Here |
FAQs
- Q1. Can freshers apply for Amazon Chat Support Jobs India 2025?
A1. Yes, candidates with 6 months of IT or customer service experience are eligible. - Q2. Is this a work-from-home role?
A2. Yes, the position is virtual but requires adherence to assigned shifts. - Q3. What are the shift timings?
A3. Shifts may include afternoons, evenings, nights, and weekends. - Q4. What skills are necessary?
A4. Strong communication, multitasking, problem-solving, and IT troubleshooting skills are essential. - Q5. How soon can I join after selection?
A5. Joining timelines depend on Amazon’s onboarding schedule, typically within a few weeks of selection.
Highlights – Amazon Chat Support Jobs India 2025
- Fully virtual / Work-from-home.
- Flexible shifts including nights and weekends.
- Opportunity to work with a global tech leader.
- Exposure to IT support operations across multiple countries.
- Career growth opportunities within Amazon IT Services.
- High-quality training provided to ensure success in your role.
- Dynamic work environment with problem-solving challenges.
Disclaimer:
The above information summarizes the Amazon Chat Support Jobs India 2025 – Remote role and related details. Actual responsibilities, compensation, and employment terms will be confirmed by Amazon during recruitment. Applicants should always verify the official job listing on the Amazon Careers page before applying. RojgarAI provides this content for guidance purposes only and does not guarantee hiring outcomes.
