Aircall Customer Support Specialist Job 2025 (Evening/Overnight Shifts) – Work From Home, India
Short Information: Aircall, a global AI-powered customer communications platform, is hiring Customer Support Specialists in India for evening and overnight shifts. This work-from-home opportunity is ideal for candidates with SaaS B2B support experience who are passionate about customer success, technical troubleshooting, and delivering high-quality assistance across voice, SMS, WhatsApp, and integrated AI tools. This role involves remote collaboration with global teams and offers strong career growth into customer success, product, and technical roles.
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Table of Contents
Job Snapshot
| Position | Customer Support Specialist (Evening/Overnight Shifts) |
|---|---|
| Company | Aircall |
| Work Mode | Remote – India |
| Experience Required | Minimum 1+ Year in SaaS B2B Support |
| Work Type | Full-Time |
| Salary | Not Disclosed |
| Website | Official Aircall Careers Page |
About Aircall
Aircall is a leading AI-powered communication platform trusted by 22,000+ companies worldwide. The platform combines voice, SMS, WhatsApp, and AI in a unified workspace to help support and revenue teams operate smarter. Aircall’s AI tools automate repetitive tasks, streamline communication workflows, and provide real-time assistance to customer-facing teams.
Operating across nine global offices, Aircall continues to expand rapidly with strong investor backing and a product-centric culture. The company values collaboration, customer obsession, continuous learning, and impact-driven work.
Role Summary – Customer Support Specialist
As a Customer Support Specialist (evening/overnight shifts), you will be the voice of Aircall for global users. You will assist customers with product education, resolve technical issues, manage queries with accuracy, and collaborate with internal engineering and product teams for escalations. Your support will directly impact customer satisfaction, productivity, and communication workflows.
Key Responsibilities
- Handle product-related questions and concerns through chat, email, and phone.
- Diagnose, resolve, or escalate technical and integration issues.
- Serve as a customer advocate and ensure a smooth communication experience.
- Work closely with global teams to deliver precise and timely resolutions.
- Document issues, provide feedback, and contribute to product improvements.
- Educate users on features, best practices, and new updates.
- Manage multiple tasks effectively across different tools and platforms.
Eligibility & Required Qualifications
- Minimum 1+ year SaaS B2B customer support experience.
- Strong English communication skills (written and verbal).
- Ability to understand and explain technical concepts to customers.
- Good time management and multitasking ability.
- Problem-solving mindset with a customer-first approach.
- Willingness to collaborate with multilingual international teams.
- Ability to work evening/overnight shifts.
- Passion for continuous learning and professional growth.
Skills Preferred
- Understanding of CRM platforms, VoIP systems, or support ticketing tools.
- Curiosity to learn “why” and “how” behind technical operations.
- Empathy, adaptability, and proactive communication.
- Interest in growing into customer success, product, engineering, or technical roles.
Career Growth & Benefits
- Fast-learning, AI-driven work environment.
- Opportunities to transition into Client Services, Product, Engineering, and Technical roles.
- Strong work-life balance with a collaborative, multicultural team.
- Competitive compensation and global exposure in customer operations.
How to Apply (Safe & Verified Process)
- Visit the official Aircall Careers website.
- Search for Customer Support Specialist – India (Evening/Overnight Shifts).
- Apply with your updated resume and a short cover letter.
- Do not share personal or financial information outside Aircall’s official domain.
Important Links
| Action / Description | Link |
|---|---|
| Apply Online | Click Here |
| Official Website | Click Here |
| For More Job Updates (WhatsApp Channel) | Join Here |
| Telegram Updates | Join Here |
Job Highlights – Quick Glance
- Role: Customer Support Specialist (Night Shift)
- Company: Aircall
- Location: Remote – India
- Industry: SaaS + AI Communications
- Experience: 1+ Year in SaaS B2B Support
Disclaimer
RojgarAI shares authentic job updates sourced from official career portals. We do not charge money or ask for personal financial details. Apply only through verified Aircall links.
Frequently Asked Questions (FAQ)
Q1. What shift is this Aircall job for?
The role requires working during evening and overnight shifts due to international support requirements.
Q2. Is this a work-from-home opportunity?
Yes, this is a full-time remote role for candidates in India.
Q3. Is previous SaaS B2B support experience mandatory?
Yes, at least 1 year of SaaS or B2B support experience is required.
Q4. Will I handle voice support?
Yes, support may involve voice, SMS, WhatsApp, and integrated communication channels.
Q5. Is salary disclosed?
No, the salary is not officially disclosed. It will be communicated during the interview process.
Q6. Are there growth opportunities?
Yes. Many support employees move to roles in Customer Success, Product, Engineering, and Technical positions.
Q7. Are fees required during application?
No. Aircall never asks for money, bank details, or financial information at any stage.
