Air India Jobs 2025: Join Email Support Team in Gurugram
Short Information: Air India is hiring for Associate and Senior Associate (Email Service Delivery) roles in Gurugram, offering a reliable office job with clear career growth, paid training, and excellent pay. If you’re a graduate who enjoys helping people and solving problems, this full-time position lets you work with India’s leading airline team, no experience required, freshers are welcome to apply online. You’ll provide friendly email support, get health insurance, and grow your skills on the job. There are no hidden fees just direct, honest opportunities from Air India’s official site.
Table of Contents
Air India Jobs 2025 Overview
| Particulars | Details |
|---|---|
| Organization | Air India |
| Job Title | Associate / Sr. Associate – Email Service Delivery |
| Category | Customer Support, Aviation |
| Experience Needed | Freshers & Experienced |
| Qualification | Bachelor’s Degree (Any Discipline) |
| Location | Gurugram, Haryana |
| Application Mode | Online |
| Employment Type | Full-Time, Permanent |
About the Role Air India Jobs 2025
Air India offers one of the most trusted office jobs in 2025 with the Email Service Delivery team, handling written communication for customers and corporate clients. As an Associate or Senior Associate, you will reply to customer queries, resolve complaints, and build positive relationships through professional email support.
Eligibility Criteria
| Criteria | Requirement |
|---|---|
| Education | Bachelor’s degree from a recognized university |
| Experience | Both freshers and seasoned professionals can apply |
| Age | Minimum 18 years, no upper age limit |
| Essential Skills | Written & verbal English, analytic ability, customer focus, CRM tool familiarity (Salesforce preferred), multitasking, team player |
Responsibilities
- Handle customer emails, complaints, and feedback with professionalism.
- Deliver accurate responses about Air India’s services and policies.
- Resolve customer issues, ensuring satisfaction.
- Maintain up-to-date knowledge of procedures and flight details.
- Ensure every email meets company standards for communication.
- Document all interactions and follow up using CRM software.
- Work with sales, operations, and refunds teams to finalize solutions.
- Recommend process changes for even better customer experience.
Salary & Benefits
| Compensation Details | Amount / Benefit |
|---|---|
| Annual Salary (Estimated) | ₹3,50,000 – ₹5,00,000 (based on experience) |
| Extra Perks | Health insurance, shift allowance, paid training, internal growth, performance incentives |
Selection Process
- Complete online application and initial screening
- Take the Email Communication Assessment Test
- Attend a virtual or in-person HR interview
- Successful candidates get final selection and offer communication directly via email or phone
Key Benefits
- Secure, full-time job at India’s national airline
- Free paid training for skill development
- Competitive salary & health coverage
- Performance rewards and growth within company
- No fees at any stage; transparent and direct process
How to Apply
- Go to the official Air India Careers website.
- Search for “Associate / Sr. Associate – Email Service Delivery (Gurugram)”.
- Click “Apply Now” and fill out the online form.
- Upload your resume and submit your application.
- Watch for contact from Air India HR with the next steps.
Important Links
| Purpose | Link |
|---|---|
| Apply Online | Click Here |
| Official Website | Click Here |
| WhatsApp Job Alerts | Click Here |
| Telegram Job Updates | Click Here |
| RojgarAI Home Page | Click Here |
Disclaimer
All details on Air India Jobs 2025 (Email Service Delivery) are summarized for easy reference. Requirements and benefits may change per Air India’s official notification. RojgarAI shares trustworthy job updates and advises candidates to use only the official Air India Careers portal.FAQ – Air India Email Service Delivery Jobs
FAQ – Air India Email Service Delivery Jobs
Question: What is this job about?
Answer: Managing customer emails for queries and complaints at Gurugram.
Question: Who can apply?
Answer: Any graduate with strong English skills.
Question: Is this permanent?
Answer: Yes, it is a full-time, permanent job.
Question: What is the salary range?
Answer: ₹3,50,000 to ₹5,00,000 plus benefits.
Question: What are the main responsibilities?
Answer: Providing email support, customer care, and problem-solving.
Question: What is the selection process?
Answer: Screening, assessment test, HR interview, and final offer.
Question: Are there any fees to apply?
Answer: No, the process is completely free.
Question: What are the benefits of joining?
Answer: Paid training, insurance, incentives, and career growth opportunities.
Question: Where do I apply?
Answer: On the official Air India Careers website.
Question: Can freshers apply?
Answer: Yes, both freshers and experienced candidates are welcome.